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“Great Food, Disappointing Service”
Review of The Cellar Door

The Cellar Door
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Ranked #19 of 317 Restaurants in Durham
Certificate of Excellence
Price range: US$13 - US$46
Cuisines: British
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Restaurant details
Dining options: Dinner, After-hours, Breakfast, Lunch, Reservations
Description: Passion. It is quite often impossible to summarise the experience created within a restaurant with just one word. Passion. Passion to produce the best food possible with the freshest and finest ingredients we can scour the world to find. Passion to strive to be the best. Passion to ensure that our customers remember. Passion to cater for people from all walks of life and give them a lasting memory of our restaurant. We're not going to tell you about how we have stunning river views with outdoor dining set in a 13th Century cellar conversion. We're not going to bore you with how difficult we are to find. We want you to come here, seek us out, walk down those narrow steps, be surprised by what lies beneath and leave wishing you had found us sooner. We're not perfect, we're not the best in the world, but we strive to be the best we can and evolve every day, so come join us on our journey.
Reviewed 1 September 2017

Lovely restaurant, food was excellent but the service was lacking. We had to attract the waiter to order additional drinks and then remind him on two separate occasions. We were half way through our meal before we got the second round of drinks and still no water.

Thank 720jackson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (777)
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18 - 22 of 777 reviews

Reviewed 27 August 2017 via mobile

The lunch menu offers a good choice and was very reasonably priced. The drinks were rather expensive but the opportunity to sit out and eat overlooking the river evened things out.

Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

The restaurant had a wedding party due in so were concerned about that. We arrived a little early and were left standing at the door and then told to sit at the bar after 10 minutes no one had asked if we would like a drink while we waited. We were sat downstairs with a great view of the boiler. The food itself was acceptable but the service was very slow. I wouldn't recommend or return

Thank gemstonegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

We had an excellent meal (on the fixed price menu) which was well presented and full of lovely flavours. Front of house matches the quality of the food - very clean and fresh with tablecloths and napkins, and professional service from the friendly staff. My husband commented on the interesting wines which are offered (and he does know his wine). Our first visit but most definitely not our last.

    • Value
    • Service
    • Food
Thank dracchir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

Nicely set on two levels. The food was perfectly acceptable but we thought the duck was a little dry and could have done with some green vegetables. Wines are a reasonable price and staff very charming particularly the manager.

1  Thank bruceurban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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