The following is an email I sent to this establishment. Consequently we have have not had a reply and I have backed this up with three phone calls and two voicemail messages. I am surprised by the good reviews but then if you scan down you will find more reviews like mine.......
We stayed at your rooms on Saturday night and would like a full refund for the following reasons;
The carpet had not seen a vacuum cleaner in a while and the bathroom floor also had bits on it. The stained carpet in the room does little to mask the need for vacuuming.
The sink in the bathroom is not fit for purpose. The taps are nearly as big as the sink. There is no plug and so a standard face wash is very nearly impossible, Due to the condition of the floor we decided against using the shower facilities.
The room is cold and draughty and the single radiator goes no way towards heating it adequately.
We arrived tired and ready for a weekend away. We left exhausted. Your other guests are obviously not aware that the door marked "doctors surgery" is a guest room and not the entrance to the hotel. We were woken at 11.45 by someone trying to get in and then banging on the door loudly for the next 10 mins. I was terrified. And as a consequence I watched tv all night as I couldn't sleep. But then sleep would have been impossible due to the noise from the room above ours until the small hours. I think someone fell out of bed twice. We did not realise until the next morning when we were leaving and there was a foreign man smoking with the door open to what I assume is the entrance to the main rooms that that might have been why we were woken by a drunken guest trying to get in. We did try calling the hotel for help but this went to answer phone. What happens in an emergency if one of us was a disabled visitor? This would have been very alarming and they would have had to call the police for assistance.
You need to advise people staying in this particular room that the mattresses are old and no longer supportive and that loud drunken pedestrian traffic is to be expected until the small hours during the weekends due to the location.
All in all this does not live up to what was implied on the website. My husband had tried to plan a spontaneous weekend away for us to be able to visit with his elderly poorly mother in Wigan at her care home and then spend some time relaxing. Needless to say we did not relax and returned home the next morning without doing our planned visit to Liverpool for the day. If there had been anyone available we would have addressed this immediately.
I would like a full refund of my husbands hard worked for money for a room that was "dirty not quirky" and for the lack of sleep due to all the omitted things from your website regarding this substandard room.
- Official Description (provided by the hotel):
- Stylish boutique rooms, including both double and twin non-smoking rooms. Continental breakfast included in rates and tailored to your choice. ... more less
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