Good value for money the rooms were warm and clean. The staff were friendly and helpful. My family and breakfast was very good. My family I would stay there again. The only difficult bit was finding the entrance to the inn
Thank You Sami-Jo for you great comments.
I am sorry to hear you had difficulty finding the entrance to the Premier Inn. We are looking into this and hopefully clearer signage will be put in place as soon as possible.
Wigan West Premier Inn
Stinks of stale smoke, too hot and desperately needs refurbishment. Definitely would not stay here again, really disappointing. Staff standing outside reception door smoking did nothing for the smell or the image.
Firstly, please accept my sincere apologies for the inconvenience and disappointment caused. At Premier Inn we always strive to provide our customers with a high standard of service and I am sorry that on this occasion we failed to achieve this.
I was concerned to learn of the smell of smoke you experienced in the room allocated to you. In line with our Housekeeping procedures, all rooms should be fully aired by the Housekeeping Team and inspected by the Housekeeper prior to allocation. I am sorry that this did not happen on this occasion. Air sprays should also be available upon request and I was most concerned to learn that the Team did not attempt to resolve this situation for you at the time. I have discussed your comments with the Housekeeping Team and also instigated retraining to ensure your experiences are not repeated.
Inlight of the inconvenience and disappointment caused could you please telephone our guest relations team on 03330030025 and they will take this matter further.
Wigan West Premier Inn
We're certainly not the only ones to have parked in the pub car park in front of the hotel thinking it was the Premier Inn. If you have to carry lots stuff is definitely not a good place for you, because there are lots of stairs and I didn't see any lift around. The corridor we passed thought at the lower level had a very strong smell of cigarettes. It was a little grimy and in need of a good clean. Very much different the last Premier Inn in which we stayed which was excellent.
Everything was booked up in Liverpool the weekend we wanted to visit, so we opted to stay at the Premier Inn Orrell St Wigan. Very conveniently located to get into Liverpool (about a 30 minute drive), our room was comfortable and quiet - we didn't even hear the wedding party in the pub/restaurant next door. Thanks!
We are so happy you had a great stay!
Thank you so much and we look forward to seeing you again soon.
Wigan West M6 J26 Premier Inn