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Crowne Plaza Hotel London-Heathrow
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Reviews (3,204)
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1,178
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All reviewsthe club loungeindian restauranttwo double bedsirish barhealth clubmain restaurantleisure facilitiescar parkgood sizehoppa busmini barroom was largean upgradebusy hoteldays parkingstayed here for one nightlong flight
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57 - 62 of 3,204 reviews
Reviewed 1 April 2018 via mobile

Whilst staying at the hotel we experienced very high customer service from all the staff, especially from Isabel and Diana in the Club Lounge. They made out stay! We also ate in the Indian restaurant which was very good. Would recommend this hotel.

Stayed: April 2018, travelled with family
1  Thank Katherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmanBhuiyan, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 4 April 2018

Dear Katherine P,

Thank you very much for staying with and sharing your feedback with others on TripAdvisor.

At Crowne Plaza London - Heathrow we aim to make everyone's stay enjoyable by delivering excellent customer service and making our guests feel like they are at home, we are glad that you experienced and acknowledged it. Your comments about Isabel and Diana will be passed on to them who will appreciate your lovely words.

Once again thank you for your lovely feedback and looking forward to seeing you again soon.

Warmest regards,

Alvaro Garcia-Lastra
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Very happy with the hotel friendly staff and very clean will stay again breakfast is expensive but good quality. Wife loved the clean freshness of the room and for her it's a big tick. Just missing a view.

Stayed: March 2018, travelled as a couple
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmanBhuiyan, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 4 April 2018

Dear Mark T,

Thank you very much indeed for your such nice review and sharing it online on TripAdvisor.

We are delighted to hear that you and your wife enjoyed your experience at Crowne Plaza London - Heathrow and our service and cleanliness exceeded your expectations.

We look forward to welcoming you back very soon and make your stay even better than the last one.

Warmest regards,

Alvaro Garcia-Lastra
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

My wife and I booked here for the night before we flew out to the Bahamas and also as a park for the car. Parking was a little more difficult than it needed to be as the primary parking was completely full and the signage for the secondary parking is not obvious, as it's a one way system you will need to go completely round again if you miss it. The hotel itself was very nice and the dinner and breakfast was great. Clean and comfortable room as you would expect from IHG. Would recommend.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Service
1  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

We find this to be head and shoulders above all others in the area. Why? It has to be the excellent standard of service from highly professional and responsive staff. Whether staying before or after a flight, or just as a getaway weekend, you can be assured of a wholly relaxing experience.
The only stumbling point being the bar food. Too many times has the quality and standard been below par (warmed up fries or overly charred burger) we will be giving it a miss in future. Grand breakfasts though.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ukbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

Very impressed by great value for money, great service and clean and comfortable room. Would recommend for Heathrow stay and parking. We took the extra benefits of upgrading and getting free drinks and food, including continental breakfast and it was excellent value. Had dinner in the restaurant and the lamb shank was excellent and not expensive. The staff were very friendly and helpful. We took the hopper to Heathrow but I would recommend a taxi as it would have only cost £8 more return.

Stayed: March 2018, travelled with family
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aman B, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 1 April 2018

Dear Karen S,

Thank you very much for sharing your experience at Crowne Plaza London - Heathrow with others here on TripAdvisor.

The fact that your stay went over your expectations means a lot to us as we work hard to deliver excellent customer service.

We look forward to seeing you back soon.

Best regards,

Alvaro Garcia-Lastra
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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