Overall this Hotel is ok but some things are very disappointing, including Restaurant Staff, service is very poor, on several occasions during an evening Dinner we had to wait over 10 Minutes to be served and call the Waitress, during non-busy hours. The Waitress rather set the table than taking our orders. The food was horrible and service overall not good.
The Hotel itself has a Luxury Feel to it, however, the Gym is a Joke, and the Pool, can only be used as an Adult when another Person is using the Pool, otherwise, the House Rules do not allow it. Plus the Pool is so small, you can literally take two strokes to swim from one side to the other, like a kids pool, very disappointing.
There are no Snack Machines or 24 hour Food Service, to get some midnight snack.
The Dry Cleaning and washing of your Laundry service, states that they are willing to do it on request on Saturday, however, when I asked for it, they denied that service, again another disappointing experience.
Would I recommend it, no:) not if you stay more than 2 Night's, for one night it is fine but for the Service, one receives with the Features that are advertised, it's overpriced and under delivers.
- Official Description (provided by the hotel):
- Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more less
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- Also Known As:
- Novotel London Heathrow Hotel West Drayton
- Novotel Hotel London Heathrow
- Novotel West Drayton
- West Drayton Novotel
- Novotel London Heathrow West Drayton, UK - Greater London