We’d wanted to eat at the Little Gloster for some time having heard very good things about it from family and friends, and finally got round to it last summer.
It was during Cowes Week so yes it was busy but it was as bad a night as I’ve had in a restaurant for a long time.
We arrived and rather than a polite greeting we heard one staff member say to another “take THEM to the bar” in a deeply unfriendly manner. Things carried on from there, the food tasted ok when it came, but the service was desperately slow and the presentation was awful; my wife ordered spinach on the side, what came was a big pile slopped on her plate in an 80s school dinner style.
When a waiter asked if everything was ok and we said no it started a stand off with the staff for the rest of the evening with one waitress in particular radiating hostility as she walked past.
The final straw came with the bill, which massively overcharged us for wine, charging for two bottles when we’d had two glasses. When my wife went to get it changed she got another hostile response blaming the new till, and the waitress accused her of bullying.
The owner was mortified when we told him what had happened and had the good grace to comp our meal. We were though far from surprised when we read that the restaurant had to close last winter, and reading other reviews about teething troubles and suggesting a lack of staff training suggest that the lessons haven’t been learnt.
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