Sierra Lago is a wonderful resort in one of the most beautiful settings in the world. The pristine lake, thick forests and abundant nature will dazzle you from
The moment you set foot on this magnificent property. Roberto and the entire staff including Javier were there to honor our every request. My wife renewed our vows at the lakeside chapel. It was truly inspirational. Sierra Lago is well worth the long, winding sometimes bumpy drive. You won’t regret it!
Good morning ANTHONY, I hope you are well.
Thank you for taking the time to share your experience of your recent stay with us. I am delighted that you enjoyed everything from the staff to the rooms and the overall atmosphere.
And above all, with such an important event for you, I am excited to know that everything went better than expected.
We can't wait to welcome you back!
A cordial greeting,
General manager
Leticia Garcia
Sierra Lago Resort & Spa
Great place with staff doing whatever it took to make my whole wedding party happy. Roberto was excellent in everything we asked and needed. Great hospitality from Patty and Roberto. The resort is an amazing place and Roberto is an amazing host.
Good morning Aaron, I hope you are well.
Thank you for taking the time to share your experience of your recent stay with us. I am delighted that you enjoyed everything from the staff to the rooms and the overall atmosphere.
And above all, with such an important event for you, I am excited to know that everything went better than expected.
We can't wait to welcome you back!
A cordial greeting,
General manager
Leticia Garcia
Sierra Lago Resort & Spa
This was not a good wedding destination. They did not keep the restaurants open, so only the meals chosen by the couple were available and only at the times chosen. No other food was available to the guests. There is no ac, and even with the cool nights, the rooms are warm. The biggest issue was the reception dinner. Unbeknownst to the bride and groom, you were only given the option of food at your tables. The resort alternated between salmon and steak for each guest. If you did not like or want the choose picked by them, you had to trade with someone at your table. No other food options were even available to anyone, children included, and the same went for drinks because the resort did not open their full bar only feet away. Despite its beauty, I do not recommend. Especially for a wedding.
Good afternoon dear Adria. Thank you for taking the time to share your experience at the (Hotel Sierra lago). I am very disappointed to learn.
of the frustrations you had regarding your stay, as this certainly does not reflect the high standards,
we cling to ourselves.
Please note that I have reviewed all the points you have raised with my team and
have taken the necessary steps to ensure that these issues are addressed. I apologize again for these.
deficiencies and we hope that we will have the opportunity to welcome you again soon and provide you with a
experience that reflects the standards we are known for.
General Manager Name
Leticia Garcia
Sierra Lago Resort&Spa
Very disappointed, I booked a buen fin promo, with free upgrade from standard cabin to suite and they didn't want to make it valid. They charged me extra and didn't respect the promo. Won't come back just for that, this is false advertising..
Dear Jonathan, good afternoon.
I appreciate the time you took to share your experience with us. I am very sorry to hear that your recent visit was not as expected. Your comments are very important to us, please rest assured that we will take your comments into account to improve our service and prevent such an event from happening again.
We hope you will give us the opportunity to welcome you again so that we can serve you with the warmth and hospitality for which we are known.
Kind regards,
Leticia Garcia
General manager
Sierra Lago resort & spa
We had such a wonderful time, there was so much to do between kayaking, paddle boards, carriage rides, horseback riding and hiking along with the beautiful landscape along with the usual pool food and bars. We didn't have a chance to do everything.
The mountain location is so beautiful and relaxing it is a great place to get away to for peace and calm.
The staff was excellent, the non-english speaking staff were very very gracious and helpful to full full our every want and need. Used Google translate to help our Spanish speaking, and they were always eager to help figure out what they could do for us.
Lilia, Daniel, Isaac, Alejandro, Christian, Domitila, Hector these are just a few of the whole staff we got to interact with and got to know the best and feel like we became friends with. They made our stay extra special. Leticia as general manager should be very proud.
Thank you all so much for making our stay so very wonderful and we can't wait to see you all again!!!
Dear Mr. David good morning
Thank you for giving us the opportunity to host you at Sierra Lago Resort & Spa and for taking the time to share your experience with us.
I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guest satisfaction.
It will be our honor to welcome you in the near future and offer you our sincere service.
Kind regards
General manager
leticia garcia
Sierra Lake Resort & Spa
