Stayed in lodge accommodation in the grounds of the hotel. First job was to wipe the dead insects off the walls as the previous inhabitants obviously felt the need to kill every spider in sight. This was obviously invisible to the house cleaners.
Bar service was mediocre and the glasses our drinks were served in were unclean and the barman hadn't a clue how to pull a pint of Guinness or garnish a martini. No training whatsoever.
Rented bikes from the hotel to go on the Mulranny - Newport bike trail. About three km from the hotel my sons' rental's handlebars came loose and he narrowly escaped a bad injury. I cycled back to the hotel to get an Allen key so that I could cycle back and fix a bike that should never have left the hotel in the first place. The polite guy ‘servicing’ the bikes, I reckon, is not a qualified bike mechanic. No training there, again. Was I even offered a refund or part refund on the bike rental? No!
I asked to see the manager and was told tom come back late morning and was then told he would be in at 2 o’clock. I was on my way to do something with my family and left my details at reception. You’ve guessed it, no one contacted me. No training here.
Here’s a laugh. In the reception of the hotel they have a panel with things to do on it. One of the activities was to visit places of historical interest. I eagerly enquired about an historic building they had on the board and the girl at reception enquired from her own colleagues (as she hadn’t a clue) and I was told that the picture was taken from the internet for illustrative purposes. I kid you not, a castle that is probably somewhere in mainland Europe being advertised in County Mayo as a place of local historical interest. No training here either, I guess.
I had a great holiday though. We enjoyed the swimming pool and the lodge was a magnificent, spacious home for the week. Fortuitously, the weather was super and the beaches in Achill were to die for. Croagh Patrick was a wonderful experience to climb and my travels up and down the bike trail were magnificent (I brought my won Giant Rapid).
The edges of the customer service in the hotel are very poor and that’s a pity as it takes away from the experience. If someone told me that this was to be the case then I’d be ready for the sloppiness of poor service but I wasn’t. Holidaying at home in Ireland is not cheap and the Mulranny is not cheap. Frayed edges cause me to give this hotel a poor rating as you expect a much higher standard. ‘Tired’ I believe is the name given to hotels of this type.
One great experience in the hotel was learning how they bake their own brown bread and the recipe, freely available, is a tour de force. We cook it every week and it's enjoyed by one and all.
I would recommend the lodges in the grounds of the hotel to a friend but as a base to operate from only.
- Official Description (provided by the hotel):
- The Mulranny Park Hotel Mayo is an exquiste 4* hotel overlooking the glittering waters of the Atlantic Ocean. Fining dining and quality cuisine is at the heart of the hotel. Enjoy the 20m swimming pool, jacuzzi, sauna, steam room, outdoor hot tub & gym. We are uniquely situated on the newly Opened Great Western Greenway. This is a 42 kilometer, almost fully off road cycle and walking track. The trail offers some of the best views and scenery in the West of Ireland. The Wild Atlantic Way at our front door and The Great Western Greenway at our back door ... more less
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- Also Known As:
- Park Inn Westport
- Park Hotel Mulranny
- Mulranny Park Inn
- Mulranny Hotel Mayo