We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Brook Mollington Banastre Hotel & Spa
Nearby Hotels
US$80
US$77
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Travelocity
View Deal
  • Free Wifi
  • Free Parking
US$94
US$85
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$61
Booking.com
View Deal
  • Free Wifi
Bawn Lodge(Chester)(Great Value!)
US$67
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$76
US$63
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$121
US$101
CrownePlaza.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Chester Court(Chester)
US$101
US$91
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$39
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
US$77
US$75
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Reviews (1,803)
Filter reviews
1,803 results
Traveller rating
461
486
341
264
251
Traveller type
Time of year
LanguageAll languages
More languages
461
486
341
264
251
Show reviews that mention
All reviewsfour poster bedchester zoospa treatmentsbar areacheshire oaksfrom start to finishweekend breakcouldn't faultfull englishgymmollyfacial
Filter
Updating list...
30 - 35 of 1,803 reviews
Reviewed 31 March 2018

Have just spent one night at this hotel in what I would describe as the worse room I’ve ever stayed in. My first impression of the room was one of shock horror! Furnishings were very,very tired, but only to Be expected in a room which has been untouched since the 70s.
The bed offered the worse nights sleep we’ve had in years, poor quality thin mattress where every spring could be felt.
The bathroom door is held together by only only one hinge, shower ( a gentle dribble) had no shower curtain or screen resulting in the bathroom floor becoming a small lake.
Heating was uncomfortably hot throughout the hotel, something commented on by several of the guests I spoke to.
Curtains were dirty and stained and the net curtains were an amazing shade of gray.
Room carpets very dirty and stained as was the one easy chair in the room,
The images presented in their website in no way reflect the general condition of the hotel which is extremely tired and in urgent need of massive expenditure.
On on positive note the breakfast was fairly good and plentiful.
In conclusion avoid this hotel like the plague and book yourself into the nearest Premier Inn where you will at least be able to enjoy a good nights rest!!

Room Tip: Book into a Premier Inn, avoid this hotel!
Stayed: March 2018, travelled as a couple
1  Thank DGJ2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

We stayed for the murder mystery evening. It was a little night away with my mum and 2 friends for a pre wedding celebration. Couldn't check in until 3pm; but were welcomed into the lounge for drinks. We also had sandwiches. Only negative was a little bit more filling, but they come with fries and salad so overall we were happy. Room was clean and nice for a short stay. Corridors were being painted and updated. Murder mystery was awesome and food lovely! Only thing that we expected was a formal welcome from the bar to announce that the evening was beginning. Breakfast lovely. Fresh fruit and not overly oiled cooked breakfast - buffet style. Suited us well. Pool + changing rooms were clean; if not a little chilly. Was informed of this fact on arrival to leisure suit. I hate using public showers (general cleanliness of them) ; but actually felt fine to use these. Gym looked well stocked with equipment. Front exterior was a little unnerving as we pulled up; as it didn't look as to what i expected; but interior was lovely and back grounds. Staff really sweet. There was a wake in the afternoon. Staff let us know they were coming which was nice to see. Planning our next murder mystery trip .

Stayed: March 2018, travelled with family
Thank Tybalt00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 30 March 2018

Dear Tybalt00
Thank you for your lovely review and wonderful rating today . We are pleased to read that you had a relaxing pre wedding break and that the Murder Mystery evening was so well received.
Once again thank you for your lovely feedback and we wish you all the very best with the wedding.

Kind regards
Denise Ummat
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

We had 2 nights here last weekend. Booked this through Travel republic and had an amazing deal. Hotel a bit dated, but clean and staff very friendly. Breakfast was excellent. Bar prices a bit steep but to be expected in a hotel. We didn't use the pool but used the gym. It was freezing in there but a good gym with all that you need. Would go again.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank nicfarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 27 March 2018

Dear nicfarley

Thank you for your lovely review and rating today following your recent visit to the Brook Mollington Banastre Hotel and Spa. We are delighted to read that you had such an enjoyable break away and hope that we will have the opportunity to look after you again very soon.

Kind regards
Denise Ummat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

I have stayed and used many local (North West) hotels for business meetings and have settled on the Brook Mollington Banastre as my first choice. Food is great amenities are exactly what I need for meetings and education delivery. Pleasant surroundings set in a lovely friendly atmosphere, the staff work very hard to deliver a first-class standard of care and are always willing to go that bit further and put themselves out to cater to all requests. I find the venue to be a tranquil and relaxing venue to deliver sometime bad business news. The free to guests swimming pool, spa and gym are great and my students and clients always take advantage of them. The Gym is not your normal hotel gym with only a couple of weights and one treadmill it is a fully fitted out gym with free weights, weights machines and several rowers and treadmills etc. I can not recommend the Mollington enough, the proof is in the pudding, as it were, as I will keep booking the Mollington for all my social and business needs.

  • Stayed: February 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank macro765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 26 March 2018

Dear macro765
Thank you for settling on the hotel as your preferred choice whilst working in Chester and I am delighted to read that Mr Gavin and his team always look after you and all your business needs so well.
We are hugely appreciative of your comments today regarding this and also for your personal feedback on the warm welcome you receive from Mr Gavin and all his team.

Of course , please feel free to contact us and let us know if there is any more we can help you with in the future.

Kind regards
Denise Ummat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Visited for a Murder Mystery evening.
A little worried having read some of the bad reviews however we found the staff were pleasant and helpful. The hotel itself seems to be undergoing refurbishment but it was unobtrusive. The decor was clean, new carpet throughout the bar reception and corridor areas.
They have a decent sized pool, good gym and squash court area. Water was a little cold, but you soon get used to that.
Our room was newly painted, clean and pleasant. The bathroom was ok not luxurious but adequate.
Radiators in the corridors were boiling hot. They need attention.
The dinner was ok although my ravioli although edible was not the best I've ever had. Breakfast was fine, help yourself buffet. Usual fare and plentiful.
The murder evening was good fun. Well worth the money. Would revisit.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank maxieslim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 26 March 2018

Dear maxieslim

I am pleased to read that you enjoyed the recent Murder Mystery Event at the hotel and that your initial reservations were not borne out on your arrival. It was a pleasure for us to look after you on this occasion and we are grateful to you for your comments and feedback today. Thank you for drawing my attention to the radiators and your disappointment with the ravioli so that maintenance and Chef can look make changes and improvements.
Thank you once again for choosing to stay with us and please let us know if there is any more we can do for you should you revisit us in the future.

Kind regards
Denise Ummat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews