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Lively4
Kent, United Kingdom

Disappointing return visit

Review of Hotel Gardenia
3.0 of 5 bubblesReviewed 19 Sept 2015
Having stopped here on our way to southern Spain last year and had a good experience, we were disappointed to find the standard had dropped considerably. Whilst this is a modern hotel with adequate rooms and very good parking facilities, the standard of cleanliness was not good and as for the food, this came from the freezer, into the microwave and onto the plates. Very poorly presented. We arrived on a Sunday so do wonder if this hotel caters more for weekday clientele and Sunday meals are makeshift. Unfortunately there is nowhere else to eat within walking distance.
Date of stay: September 2015
Trip type: Travelled as a couple
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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10 - 15 of 183 reviews
Reviewed 30 May 2015

A very convenient and comfortable hotel, especially if traveling by car through Bordeaux. Just a couple of kilometres off major highways, very close to Bordeaux. The hotel is in a quiet residencial area, it is very clean and has every reasonable facility plus free wifi. Free, secure and ample parking. No restaurants or shops within walking distance. The hotel serves a good breakfast buffet at 8,50€ and a very reasonable dinner menu for around 14€.

Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jorge E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2015

We only planned to stay 2 nights but due to heavy booking in the Basque Country sadly had to stay another. We found the staff cold and not very helpful. The rooms were clean and new. We were miles from anywhere and could not get food at all on the Sunday evening as no facilities available for dinner. Vending machine saved the night ! Chocolate and soft drink does not make for a good dinner.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank KimMcewan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2014

Very clean, modern hotel. Average size room with comfortable bed and good shower.
Relatively easy to find as it is in front of you as you leave junction 2 of the E70 (N89). Reasonable size, gated car park. First impressions - the dining room is more like a canteen, which didn't give us much hope for a good evening meal. However, when dinner time arrived the adjoining kitchen produced an unexpected buzz with food being prepared. This turned out to be of very acceptable quality. Breakfast was adequate with all the usual cold selection, meats, cheeses, croissants (plain and chocolate), fresh bread, toasting machine and microwave (should you need it), Would however suggest arriving at this hotel outside rush hour as the roads round Bordeaux at that time are a nightmare All in all its a reasonable stopover point.

Date of stay: November 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Lively4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2014

Would not recommend this place unless you are desperate, very hard to find, even with a sat nav, situated on a housing estate with virtually no street light,s and no signs that we could see, stayed there on our way up to UK to pick up our daughters cats as she cant take them with her to Holland so we booked to stay on our way back as they are pet friendly (the only reason we used them twice) (we live in Spain) room 5 was perfect, quite large and quiet, aircon/heating worked very well and it was very clean, beds were comfortable, although we were that tired we would,nt have noticed if they were,nt, we booked this room for our return, more about that later, we were pretty hungry after our trip up from Madrid so ordered their menu of the day one course for e11.50 there are several choices, what we did,nt realise was they were Microwave convenience foods, and yes served in the containers they came in, not even plated, but as I said we were hungry and tired so ate it, a first for me ever, now realise why Britons are getting fatter, it was not even good slop, which is how I perceived what amounted to sliced potatoes in a tasteless white sauce, and this is world famous gastronomic France!!! Breakfast was ok with enough selection for most people, and freshly cooked eggs, but not worth the e8.50 each it cost us, not when you are used to having a full English with 7 items for as little as e3.50 in Spain inc. coffee, oh and coffee, it was out of a machine, disgusting, same for the bug juice, sorry orange juice, anyway now to UK/Franco relations, as I said we booked the same room for our return journey, or we thought we had, on the way up the car park was almost full, on our way back there were 6 or 7 cars no more, and we were flatly told they were full and room 5 was not available, they then promptly ignored my protestations even though the guy we booked with was standing there, he spoke a bit of English when we booked, now though strictly French only, in other words hiding behind his language, he was very arrogant, we needed that room for its size and the fact it was on the ground floor, I have a heart condition and we had a large cage to carry thru the lobby to our room, no help from Mr arrogant, we ended up in room 19, smaller and sweltering, it took 2 hours for the room to cool down, but at least it was on the ground floor thanks to the young lady on reception, this was after Mr arrogant had said there was no ground floor left, needless to say we did,nt order breakfast and left as soon as we awoke, and will never use again.

Room tip: Room 5 is far and away bigger than 19 however.....19 is slightly cheaper by a couple of euros
Date of stay: November 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
9  Thank Neville O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2014

This hotel was a pleasant surprise. Stayed 2 nights. The location near Bordeaux and the wine region and St. Emilion was ideal. The hotel is clean, modern and bright. The rooms are adequate, good bathrooms and comfortable beds. Noise is not an issue as the hotel is situated in a subdivision of homes. Gated secured free parking provided. I can easily recommend this hotel.

Date of stay: July 2014
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank seafarer_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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