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“Our favourite place to unwind”

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Hotel Du Lac - Relax Attitude Hotel
Ranked #1 of 29 Hotels in Brenzone
Certificate of Excellence
Reviewed 11 August 2017 via mobile

We've been coming back to Brenzone and Hotel du Lac for 17 years now and for us it's perfect. Friendly staff that always look after us really well. They were great with our two young kids throughout. Access to the lake is superb and the sun loungers are on the lake side of the promenade which is a real bonus. Good light lunches that we all enjoyed. Ideally located for a short 10 minute walk to Brenzone itself for its few restaurants. We will always come back here when visiting Lake Garda. Thanks again for a wonderful holiday.

Stayed: August 2017, travelled with family
Thank mitch_darwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 271 reviews

Reviewed 24 July 2017

I was informed upon check in by the lady working on reception that breakfast was included. On check out, I find I was charged 20 euros. Customer service question: do you (a) berate the customer for not having read the small print on his booking, implying heavily that he is a liar trying to get a free breakfast, or (b) apologise for the misinformation and perhaps even offer a refund. I would have just accepted an apology rather than the refund, but it being suggested that I am a liar is shameful customer service and an insult I take very personally.

Aside from this, the hotel is ok. Probably on the lower end of what you would expect for 4 stars, with peeling wallpaper in the room and a snack bar with bad food ("pizza bites" were almost inedible), but the location is good. I would recommend this area, but a different and friendlier hotel.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Will L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alessandro s, Proprietario at Hotel Du Lac - Relax Attitude Hotel, responded to this reviewResponded 27 July 2017

Tripadvisor user WillL_ky booked a Non Refundable rate room on a web site called booking .com - an Online Tarvel Agency- which is our Special Offer WITHOUT BREAKFAST.
He had a confirmation for a room without breakfast and had to pay for breakfast €uro 10,00 / per Person, as correctly and clearly written by booking. com on the confirmation itself.
Tripadvisor user WillL_ky didn't want to pay for breakfast and gave us the responsibility for what he did read / did not read on his booking confirmation – even if we showed it at the reception, even if it was clearly written on the reservation he made, even if he did not even know (and that's a bit weird) what he booked.

We charged €uro 20,00 for the breakfast, as from the confirmation we received from booking. Com - it is clearly written in it, again… no chance for misunderstandings.

Of course we did not tell anybody "liar".
Of course we did not tell anybody breakfast is included.
We only charged what we were supposed to charge; not an €uro more than that as the check out has been made from me personally.

Tripadvisor user WillL_Ky gave us really bad reviews everywhere in the internet and we are still wondering: why?
Well, that’s life.

My suggestion? Book directly per email or on the official dulachotel .it web site

Alessandro.Squarzoni
owner
Hotel Du Lac Brenzone | relax attitude hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

Great Wellcome from the manager Alessandro who made us feel at home from the first moment , Our room was Amazing big with all we need and even more (A lot of pillows!!!!) , good breakfast ; a real paradise corner beside the lake .. really good food and coktails ..friendly staff ...What else can I say ??? Oh Yes , the marketing on FB is superb :D

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AlykanasRedskins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

We booked a 7 night escape to Hotel du Lac, Brenzone. My fiancee has stayed here twice before and it has worsened in certain areas. However, it is not without its merits and I would still recommend it. There is nothing more glorious than sunbathing in the beautiful weather, then taking a dip in the crystal clear waters. Here is a summary of the great points of the hotel and recommendations for improvement:

GOOD POINTS:
- By far one of the best settings of all hotels around the lake, beautiful views, plenty of shade when necessary.
- The sun-lounging area is not only in front of the main road, but also in front of the public footpath.
- Gloriously relaxed environment, so peaceful
- Friendly and helpful staff, whose English was pretty good
- Wonderful facilities: tennis, indoor pool, kayak, paddleboard, spa
- Rooms comfortable and immaculately clean

RECOMMENDATIONS FOR IMPROVEMENT:
- Too hot and stuffy inside the room, the aircon did not go below 22! We did ask about this, and was told that the humidity meant that the aircon clogged up if they put it any lower. Plus the aircon seemed to turn itself off at night and on again in the morning, of its own accord. We recommend an upgrade to the air-conditioning system to enable cooler temperatures.
- Thin walls, heard snoring and other noises from rooms next door
- The bedroom was a twin room, with the two beds pushed together to make it a double. However, we had two duvets and if you turned over in the bed, the beds would roll apart and we fell down the space between the beds.
- Adding drinks to the room from the bar was perilous. We were charged for some drinks we did not have! We were too exhausted to contest this at the end of the holiday, but it was very annoying. The bar staff seemed reluctant to allow us to pay with cash at the bar.
- Overall German vibe to hotel, did not feel Italian. No beer in the restaurant that isn't German beer. Predominantly German TV channels, with one English channel (Sky News). Please add more English-speaking TV channels.
- People not from hotel frequently sat on the hotel loungers and lay on the grass, they were often disruptive and loud. Please patrol the area better and stop people who are not guests spoiling the environment. It was so awkward. This was the worst issue with the hotel.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank BlacksmithBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alessandro s, Proprietario at Hotel Du Lac - Relax Attitude Hotel, responded to this reviewResponded 21 July 2017

Dear BlacksmithBear,
thank you for the review - wow, the first you wrote in Tripadvisor - and for your feedback. We're always making the experience here better as we are always bettering our Du Lac | relax attitude hotel; we hope to welcome you back again one day.
We really appreciate you taking the time to share all of this information, and we know other readers will find it most helpful. So for all the readers we’d just love to point out that :
- Aircon doesn’t turn itself down at night; once it reaches the selected temperature it stops. Quite simple :-)
- If you book and receive a twin bedded room well, yes, could roll apart and you fell down the space between the beds if you don’t pay attention. We do also have King size beds and suggest you to book it directly though our web page or email.
- Of course we do also have Italian beer!
- People not from hotel cannot stay on our property; of course not on our loungers in the garden! Our customers know and see that we regularly check it to ensure them this “gloriously relaxed environment, so peaceful”, as you mentioned .
- The bar staff will be really happy to allow you to pay with cash at the bar; in fact our Café Pelèr is open and very busy also with non-hotel-guests.
- Checking out we always give guests a detailed bill with all the extras: we'd love the opportunity to speak with you directly about your experience. Would you be so kind as to share your contact information or e-mail Alessandro Squarzoni, hotel owner, at alessandro@dulachotel.it? Thank you.

Once again thank you for taking the time for reviewing your experience at our Hotel Du Lac Brenzone | relax attitude hotel, describing it as one of the best settings of all hotels around the lake!
Alessandro.Squarzoni

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Reviewed 29 June 2017 via mobile

The hotel is situated right by the lake and after walking along the lake both ways as far as we could, decided that Du Lac has the nicest outside space by the lake. It is in a very quiet area of Lake Garda so if you are looking for some wild nights you might need to look elsewhere. During our 5 nights we didn't meet any other English tourists which is fine by us. The actual hotel is lovely as are the staff. We only ate breakfasts and the occasional lunch but enjoyed all we had. We did some good walks in the mornings directly from the hotel and particularly enjoyed the uphill walks in the Campo (a medieval village) area and beyond, back to the hotel to relax by the Lake in the afternoon (you will need shoes to get into the water as very pebbly). It is a definite on our to do return list. Thank you for a great stay.

Stayed: June 2017, travelled as a couple
Thank Stewart_Tauber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Du Lac - Relax Attitude Hotel

Address: Via Zanardelli, 3, 37010, Brenzone, Italy
Region: Italy > Veneto > Province of Verona > Brenzone
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 29 Hotels in Brenzone
Price Range: RM744 - RM3,051 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Du Lac - Relax Attitude Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Set on the shore of Lake Garda in Porto di Brenzone, Hotel Du Lac offers direct access to a private beach as well as free use of canoes and kayaks. All rooms, Suites and GardenSuites are air conditioned and spacious. All have balcony with lake views. FREE Wi-Fi access is available everywhere in the hotel area. You can enjoy relaxing in the hotel's garden with deck chairs and parasols, or have a game of tennis on the court. Indoors, you will find a heated swimming pool, as well as the Wellness&Beauty centre with gym, relaxation area, and massage rooms.Breakfast is served out on the terrace by the lake or in Café Pelèr, which stays open until midnight. The hotel's Fifth floor. Restaurant serves specialties from the Veneto region in a memorable setting with panoramic lake views. The large private car park is free and the town of Malcesine is less than a 10-minute away. ... more   less 
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