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“Quite nice, a bit basic - badly let down by some of the service”

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Baglio Donna Franca
Ranked #4 of 18 Hotels in Marsala
Certificate of Excellence
Reviewed 3 October 2017

Quite nice small guest house / hotel just outside of Marsala. Rooms quite basic, but comfortable. A bit small and dark. Bathroom basic but ok. Not much to do close by. All other restaurants a drive to. Marsala about a 15/20min drive away. A lot of garbage all around the place nearby, quite dirty. Can hire electric bikes at the property - worth doing, but do organize it well in advance as it takes quite some time to get it organized with the staff (over an hour of messing about). Restaurant has good food - but is really spoilt by the service, which can be very poor, depending who is working (Flavio was excellent, the young girl waitress was terrible - very rude, very slow and very unhelpful- she either needs a lot more training, or needs to get a different job). Watch out for the final bill, which is not fully broken down, no visibility into the charges such as bar / restaurant - so its not easy to see if all charges are correct or not. Also charged a fee for the use of pool towels, which is pretty poor, especially as they did not mention this at the time. Vineyard tour is poor - would not recommend. Expensive, formulaic and only a small number of wines to try. Better places to do a vineyard tour for sure. probably better places to stay too.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lini C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 324 reviews

Reviewed 25 September 2017 via mobile

I've been very disappointed with my stay at this hotel: we booked a night because of all the good reviews, but did not get the experience we were expecting. As we arrived, we realized that there was a wedding happening in the courtyard of the baglio. The host apologized, saying it had been a sudden request and that she was unable to let her guests know of it, saying she would amend with a free cocktail.
In the end here's what happened: we were lodged in a room in the adjacent courtyard, loud music went on until well past midnight, we never had our free cocktail and we never even had our Booking "genius" free welcoming cocktail. We were presented our bill at the end as if nothing had happened.
I understand a wedding event brings much more money than an overnight guest, yet I believe the hospitality industry should be respectful of all the guests nevertheless. I would have felt more respected if they had told me in advance, offering alternative staying options in the area. It would have been a much less awkward situation for all of us.
This said, the property looks nice, the rooms are small and minimalistic, the food at the restaurant is just ok. The only thing that shines is the breakfast with fruit, charcuterie, cheese, cereals, juice and a vast choice of desserts.

Stayed: September 2017, travelled as a couple
Thank chiya_serena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaglioDonnafranca, Hospitality Manaher at Baglio Donna Franca, responded to this reviewResponded 27 September 2017

Dear chiya_serena,
we are very sorry that you dind't enjoy your stay at Baglio Donna Franca and we would like to reply to your comments.
The request for the wedding reception came from out of the blue, even less than 24 hours in advance, this is why we didn't inform you, not because we wanted to disrispect you or any of the other guests in any possible way.
For what concerns the cocktails, we believe that it's not correct if we decide when and how a guest should have them, so it's up to you to order them at your convenience, and you have never ordered them, this is why you have never had them.
We hope that in the future you will give us another chance in order to change your mind.
Best regards

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Reviewed 12 July 2017

This agroturismo is really something special. The ambient and the views that you have are just breath taking.
We stayed in a room with sea view and the vineyards. It was worth of every euro. Everything about this place is unique and special. The restaurant for breakfast and dinner if you want is really magnificent. It looks like a church and the personal is really nice and friendly.
You also have a swimming pool and of course you have to try the vine.
If you can plan your stay here. It was our last day in Sicily and we were flying from Trapani, which is really close.
Good job guys!

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lemon-blackwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaglioDonnafranca, Hospitality Manager at Baglio Donna Franca, responded to this reviewResponded 13 July 2017

Dear lemon-blackwood,
thank you for your lovely words, they really made all our efforts well paid!
We hope to welcome you again soon, and next time we hope to spend together more days.
Best regards

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Reviewed 25 June 2017

The baglio is very large and the rooms also very large. The bathroom was as large as a lot of hotel rooms. (It needs a curtain in the shower as water goes everywhere if not extremely careful). The food is excellent in the restaurant. The winery tour is similar to a small winery anywhere, but the difference in the story of the local wines and the commitment to keeping the tradition of the old wine of the local area alive. The staff were very attentive and friendly. The town of Marsala nearby (?) was interesting as was the visit to Baglio Anseimo (Punic Ship), Museum Risorgimento and the Island of Mozia.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank AntarcticBound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaglioDonnafranca, Hospitality Manager at Baglio Donna Franca, responded to this reviewResponded 28 June 2017

Dear AntarcticBound,
Thank you for your nice review on TripAdvisor. We're glad that you touched with hands our commitment in keeping the tradition of our Perpetum wine in our cellar.
We hope to welcome you again soon.
Best regards

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Reviewed 20 June 2017

This is an attractively renovated large baglio (fortified farmhouse) build around two large courtyards. Our room and bathroom were ample in size and well-appointed but it is a baglio so the walls are very thick and the windows small - the airy courtyards more than make up for this. The hotel is located in a vineyard but the surrounding area is not the most attractive: it is flat and the surrounding villages a little scruffy - however, the baglio is a lovely oasis within this and comes with an excellent swimming pool. Reception was helpful and friendly. Water in the mini-bar is free of charge which we appreciated. The restaurant is excellent for both breakfast and dinner (just as well as it would be a 20 minute drive through country roads to Marsala and other good restaurants). There are free wine tours on offer and they look interesting (although we did not go on one as we are teetotal). The WIFI works reasonably well. The rooms have air conditioning albeit we did not need to use it. There are several cats and puppies and a dog, which have been abandoned there by locals and the staff look after them (and occasionally a guest gives them a home, we are told). Essentially, this is an excellent place if you want to relax in a lovely, comfortable hotel with good facilities - but it is a 30 minute drive to any sights.

Room Tip: The rooms vary in size and attractiveness so discuss when booking.
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank twovass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaglioDonnafranca, Hospitality Manager at Baglio Donna Franca, responded to this reviewResponded 24 June 2017

Dear twovass,
thank you for your kind review. We are glad to know that you enjoyed your stay and you had a lovely time appreciating our swimming pool, our restaurant and our organic wines.
Looking forward to welcome you soon again in Marsala.
Best regards

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Additional Information about Baglio Donna Franca

Address: Via Vincenzo Florio 1, 91025, Marsala, Sicily, Italy
Region: Italy > Sicily > Province of Trapani > Marsala
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Marsala
Price Range: RM 357 - RM 776 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Baglio Donna Franca 4*
Number of rooms: 15
Official Description (provided by the hotel):
The Wine Resort was built after the restoration and conversion of a large "baglio" located in the centre of an agricultural establishment that, at one time, belonged to the Florio family. The historic Sicilian dynasty of the Florio family introduced Marsala wine to the entire world, invented the tuna fish industry in Favignana and controlled the largest commercial naval fleet at that time in Italy. The name Donna Franca is a homage to Franca Florio, who was an important and well-known figure of the Florio family. ... more   less 
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