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All reviews roof terrace half board the bus rooms are basic changed every day bay of naples evening meal lick of paint choices for each course bus stop right outside the hotel the air conditioning fresh towels bread rolls sun loungers balcony room yogurt takes minutes
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Reviewed 15 October 2022

We have just returned from a weeks stay here and it was extremely disappointing. Not at all the standard we would expect from a TUI recommended hotel.
The rooms were very basic and very shabby. There was only plug socket, which we had to unplug the tv to use. The air conditioning was very noising and lit up the room at night.
We noticed quickly that the toilet would leak through the day but nothing was done to address this when we reported it.
Breakfast was poor, with little choice and food was left out in the open most of the day. One of us is gluten free and it was a chore most days to get any options. In particular, we were given mouldy bread and when this was handed back the only response was that it was wrapped. We didn’t receive a replacement packet.
The pastries that were offered were either burnt or only heated in a microwave.
The food on the evening was equally as poor. We were only given two options and most days we didn’t manage to eat the second course. It was cold, bitter and clearly the cheaper options from the restaurants menu. We were given a limit time frame to eat to give more time for the restaurant guests, and it was clear from the service we saw them get that we were an after thought.
At least twice there were events being held later in the evening that kept the staff preoccupied and we were often left to just wait until they remembered us.
The dining area also smelt strongly of cigarette smoke at all times despite the signs stating that smoking was not allowed.
TUI describe the hotel as being a 20 minute walk from the beach. Not only is this not the case, you have to walk into the traffic of a very busy road and then down an extremely steep hill. We were also required to cross the road, which had blind bends either side, to get to the restaurant for our meals.
Overall, the state of the hotel really soured our holiday and there were times when we considered leaving early because of it. I would have expected more from booking with TUI and I would not recommend this hotel in the future.

Date of stay: October 2022
Trip type: Travelled with family
Thank rebeccatD1165BN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 October 2022 via mobile

The hotel was quite run down and really needed some attention. There was a problem with the drains which gave off an unpleasant odour. Staff seemed more focused on the restaurant side of the business which was across a busy road which we had to negotiate for all meals. We booked via Tui, and this hotel was definitely below their usual standard. The breakfasts were okay, a bit boring and the coffee was definitely instant, but it was plentiful. Evening meals were really good, not much choice but it didn’t matter because the food really was amazing. At the end of the stay we discovered we were being charged for the mineral water which was served with our evening meal - 3 euros each night! Tui guests were treated differently to the a la carte guests though. We were definitely second class citizens and weren’t allowed to sit at tables with a sea view in case a la carte guests arrived. The hotel is a bus ride from Sorrento, it’s not really walkable, and there’s not much to do in the immediate area. We booked lots of day trips with Tui so this wasn’t a problem for us. The hot tub was very small and looked dirty with bugs in the water so gave that a miss. In conclusion, great food but wouldn’t stay in the hotel again.

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Amy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 September 2022 via mobile

I booked the holiday through TUI and found it a stress free way to travel.

The hotel is a basic but authentic Italian theme which is what we thought it would be and all that we needed as we would only use the hotel as a base and be out everyday on trips. We found it was very clean and the maid gave us fresh towels everyday. The two rooms had exceptional views of Capri and ischia and the balcony room was great as it has sunloungers and a table and chair to relax on or dry clothes. There is air conditioning and a fridge in the rooms where you can store your drinks.

If your looking for a hotel to relax by a pool this is not the one. However there is a jacuzzi at the top balcony with many sun loungers with fabulous views. If your looking for a pool we went to the hotel down the road called Melrose which has a pool you can go in for €15. You just need to get there early or else it will fill up. The beach is also around a 25min walk down the hill, you just have to watch out for the scooters and cars as there is no pavement.

People have there own options on booking trips by your self or through TUI, however we did all our trips through TUI and found them exceptional, as it takes the stress away of getting around the place. All the trips set of early to which is great as you get to the destinations before all the crowds do. You can also ask to come down for breakfast early so you don’t miss it.

The breakfasts are Continental with pastries, bread rolls, pancakes, fruit, lots of fruit preserves and drinks.

The evening meals were exceptional! A 3 course meal every night with two choices for each. One of the things I was most looking forward to about coming to Italy was the food and antico francischello definitely did not disappoint. Some of my favourites included the aubergine spaghetti and the veal. We dined in the yellow conservatory area with the local guests and it was great and had an amazing sunset every night. Also a mention to the lovely waiters and waitress who served us each night, and Luigi. You were amazing at explaining each dish to us and made it a whole experience when revealing the food, Walla!!

It’s very easy to get into town you just have to stand outside the hotel and flag a bus which comes every 30mins. However getting back is a little trickier. We opted to get on at the bus station in Sorrento as the buses stoped there for longer. Also be aware SITA buses require you to wear masks or they won’t let you on. And also remember to insert your ticket into the machine so it stamps it and you won’t get a fine.

Overall I would definitely return to this lovely family run authentic Italian hotel. Me and my family had an amazing time

Date of stay: August 2022
Trip type: Travelled with family
2  Thank Jetsetting01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 August 2022 via mobile

We booked this hotel as we liked the idea of an authentic small and friendly Italian hotel.
What a mistake! The room was dirty full stop. The wardrobe had black, greasy finger marks all over it that we cleaned off with baby wipes, the bathroom wasn't clean, the toilet stopped flushing inrermittently, the sink was scummy and cracked and everywhere, light switches and radiators were covered in a thick layer of dust/dirt. We asked the owner to come with us to hear our complaints but he unfortunately became aggressive towards us and walked off blaming the shortcomings on it being the end of the season! The couple in the room next door said our room was better than theirs as he has got an electric shock from a socket with bare wires.
By the end of their weeks holiday neither the hotel or tui had remedied this.
You are not allowed to use the yellow part of the dining room at dinner as that is where the owner fawns over his Italian a la carte guests, shame about the dirty tablecloths.
The photos on the tui site are totally misleading and the fail to mention the restaurant and reception are over a ver busy, blind bend road. The only plus was the waiters at dinner,they were always polite and friendly.
We ended our 11 night holiday here 6 nights early, the soonest Tui could find us another hotel as it was an Italian Bank Holiday week paying an extra £1135 to move to a hotel that was spotlessly clean, had a lovely pool area, and professional staff.
It's name was Art Hotel Gran Paradiso which I recommend to anyone with reasonable expectations from their stay.
Do not book Villa Pina if you expect any kind of standards of cleanliness and professionalism.

Date of stay: August 2022
Trip type: Travelled as a couple
1  Thank 2021inthegarden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 August 2022

Stayed in a relatively clean room. The lock was hard to use, the breakfast was mainly croissants and breadrolls. Dinner was pasta, veal and spaghetti but all not very hot.
Views from hotel amazing, waiters very friendly. Road loud and very busy unfortunately nearly got hit on the zebra crossing as cars do not stop!!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Steve-cba3210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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