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“Exceptional”

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Hotel Romazzino, a Luxury Collection Hotel
Ranked #15 of 21 Hotels in Porto Cervo
Certificate of Excellence
Reviewed 8 September 2017

Stayed for a week early June, my daughter having chosen the Hotel for her wedding, with about 40 guests. As other reviewers say it is a very beautiful location, and the Hotel is immaculately kept with nothing out of place. It’s a very unusual layout which takes some exploring, and could not be more different to modern concrete & glass structures. Our event was planned and executed perfectly in every detail by all of the staff involved, including contingencies in the case of unfavourable weather (which proved to be the case). The Hotel could not have been more helpful and accommodating, and played a big part in the success of the occasion. The bride and Groom have a wonderful memory of their perfect day.
There are lots of good hotels in nice places. Where the Romazzino scores is that it has it all. A beautiful Hotel in a fine location, with excellent service provided by exceptionally charming and efficient staff. Crucially, the Hotel has a most relaxing atmosphere with nobody fussing around you asking if everything is ok every 10 minutes. Ok, as some reviewers have said it’s a pricey place, but the Romazzino delivers at a level that merits it. Our sincere thanks to Domenico, Giovanna, Jasmine, Antonio, Aldo, Alessandro and Massimo, and a special mention of the chef who made the fabulous cake. More Hotels should have staff like these people.

Room Tip: Sea view rooms have fabulous views.
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  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank richson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 September 2017

Dear Richson1,
Thank you for taking your time to write and share your experience at the Romazzino. We are delighted that we have met your expectations and that you fully enjoyed your time with us. We are honoured to read your beautiful words and we will share them with the entire team to continue to inspire and motivate us to deliver exceptional customer care. Our aim is always to create unforgettable experiences, we are proud that we could make you live the magic of having a perfect day. Thank you for staying with us and we hope to have the pleasure to welcome you and your family again.

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4 - 8 of 141 reviews

Reviewed 3 July 2017

We only had a night's stay here and loved loved loved the property, its location, the beautiful views and amazing areas to swim - salt pool, fresh water pool, and a lagoon. The grounds are spotless and from the moment we arrived with a party of 10 and requirement for 5 rooms we were very very happy to stay here.

We realized the property was a Starwood (now Marriott) and didn't know that when we reserved. We were comforted to know a certain standard would come with being in the group and the rooms, beds, and accommodations were lovely too. The bathrooms were large size, ample closet space, a large size room with king bed and balcony. Our entire family loved their rooms and from check in to check out they were impeccable in their handling of us. All the rooms were assigned properly, they provided us with a few upgrades to honor our Virtuoso status. The pool bar was fabulous with amazing fresh peach bellini's, pizza, snacks and what not. The beds were comfortable. The sheets and linens as only you can get in Italy.

I'd recommend this hotel if it weren't for their main restaurant and the food. Ugh. In fact we'd review the hotel as a 5 but the restaurant a 2 so I rated this a 4 but could be harsh and do a 3 especially at the room rates we paid. At $1300 a room inclusive of dinner and breakfast the food ought to be a home run and it was a downright disappointment.

The outdoors buffet area by the pools looked like a cruise ship, uninviting even though a beautiful outdoor location. There were flies in and around everything and it didn't look inviting so we snacked at the pool bar which we loved.

At dinner time we came with our family and it was americanized Italian. The food was a 2. First there were too many waiters swarming and no continuity of service. When we ordered several of us wanted the lamb on the menu only to be told it was veal that night. But our grandson received beautiful rack of lamb chops and we were wondering why the rest of us were told the menu didn't accommodate when it was on the menu. We didn't get a decent answer.

It was hard to get wine service to coincide with meal service so we were constantly eating out of synch with the wine and which type of wine was arriving at what course. They offered to do anything changes to the menu - I asked for my lobster w/ pasta to have a wine and olive oil/garlic based sauce and no tomato sauce. I got the tomato sauce but without tomatoes. Ugh.

The linguine with lobster was inedible with the lobster chunks chewy. Three of us who had that dish pushed the lobster to the side of the plate. The veal mllanese while tender was just a breaded chop that looked right out of the Flintstones. Huge, browned and breaded with no arugula, or tomatoes on top and I had to ask for lemon. Not traditional at all.

Others in the family ordered the fish which was OK but frankly after 10 days in Italy and every meal being authentic and fabulous, we felt the food and restaurant experience was a 2. The starter was a buffet of salads, charcuterie, breads etc but again the flies were everywhere. Unappetizing and not ideal to have half a meal off the buffet and half off the menu. Breakfast was no different. The eggs were runny, smoked salmon and frittata, flies buzzing. Hard to get service. Just sub par at best.

This property and its guests deserve a better dining experience. The bar was fabulous. The drinks and waiters exceptional. The pool bar same. But the main dining room right off a cruise ship and it felt Americanized and weak. It would be the one reason we wouldn't go back to this hotel and in fact our family LOVED the place until we ate there. We are very discerning and this should have been better especially since the property and restaurant location are superb.

I would recommend the hotel but suggest eating off property. It is really a beautiful beautiful property and it's a shame the dining experience doesn't live up to everything else which is just so spot on.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank stratiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2017

Thank you very much Stratiguy for your very detailed review.
We have really much appreciated the time you gave to write it. We are delighted to read that you loved a lot our property and you have appreciated the comfort of our rooms and the facilities of our hotel.
On the other hand, we regret very much to learn that your dining experience didn’t meet your expectations, this is certainly not the reputation we have among our esteemed guests.
We are always striving to increase the quality of our food & beverage offer and your comment allow us to take actions on the improvement. We take matters such as this very seriously, as a result, please allow us some time to look into it further.
While we can’t turn the clock backward, we do hope to have the opportunity to have you with us again, with the aim to provide you the Service and the Food Quality that you deserve and for which the Romazzino is very well know and appreciated in the hospitality industry.
Our culinary concept is promoted in many destinations around the world with our “Taste of Sardinia” where we invite our guests to enjoy our F&B offer in their own cities.
Least but not last: we regret to hear about the inconvenience caused by the flies. We wish to inform you that we have in place a scheduled disinfestation program, which is planned every fortnight.
Thank you once again for taking your time to comment your sojourn with us.

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Reviewed 27 June 2017

This was our nd visit to the hotel and for those travellers seeking the highest standards of service, in a superb location, you need look no further! This is one of the most delightful properties around, where the staff are so well trained and friendly. The deluxe, sea view suites are faultless. The beach restaurant is superb. Although there is an extensive menu, they will literally cook you anything you want. Another benefit is the dine-around facility, where one can eat at their sister properties (Hotel Cervo, Cala de Volpe and Pitrizza. Book full board, which is good value. It is certainly not exactly a budget property, but it is quality at its very best. Faultless! Antonio Marini, the Front Office Manager, has been running the property for over 20 years and he has done a remarkable job.

Room Tip: Best room and suites overlook the ocean. Book these.
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jeremy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2017

Dear Jeremy b,
Thank you for sharing your experience at the Hotel Romazzino.
We are pleased to read that our warm hospitality and our attentive service have met your expectations. At the Romazzino every guest is unique, that is the reason why we aim to offer tailor-made experiences from the food to the days out organised by our concierges.
Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Hotel Romazzino and we will welcome you again whenever your travel needs bring you back to Porto Cervo.

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Reviewed 25 June 2017 via mobile

The restaurant by the sea has a fixed menu for 200 euros per person that includes an open buffet but not the drinks. So we preferred a lighter option at the pool bar. The food is ok but the service a bit slow. Looks like a nice hotel but mostlyit is a beautiful sea spot.

Stayed: June 2017, travelled with friends
Thank Tanmouss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2017

Dear Tanmouss,
We thank for taking the time to share your comment.
Regarding the F&B price structure, we would like to mention our tailor-made benefits available to our guests, including a 50% discount on the meals.
We have taken note about the feedback on the service, we certainly look into it further. Our aim is always to exceed our guest’s expectations.
We appreciate your review and we hope to have the opportunity to welcome you back at the Romazzino in the future.

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Reviewed 21 June 2017

this property is beautiful.
we stayed in 2 villas while here, both were fabulous.
720 is very nice & private. amazing views. beautiful villa. we moved out of that one because of a noisy construction project next door property. there was never an issue - luckily another villa was avail - the GM, Asst GM, head of housekeeping, all swooped in to manage the change. they even let us sleep on the decision of whether to move. they also fixed a problem w the AC right away. amazing service.
730 a little less private, same villa. views from upstairs. still great.
the service is exceptional. from the GM on down - everyone wants you 2 b happy. you can feel it.
the food is good. not great. get pasta & a grilled fish. very nice. we got full board to make it easy. order simple & it's fine. the fancier dishes don't really deliver. we found this to be the case at Cala de volpe too. lunch is the best meal.
a lot of people complain about the price. it is expensive. the service, setting & 3BR villas were certainly of a quality befitting the price imho.
that said, since it's not so crowded while we're here - a suite in the hotel would be fine. the pools are barely occupied & there's plenty of chairs & drink guys everywhere. we never waited for anything. I'm sure it'll fill up as summer proceeds.
if you're a spend the day at the beach type you will love this place. the beach is idyllic.

Room Tip: villa 720 is amazing. villa 730 is also amazing, but less views.
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  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mitch p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2017

Dear mitch p,
Thank you for taking the time to share your experience at the Hotel Romazzino.
We are delighted to know that we have met your expectations and to read that you enjoyed your experience in our villas while appreciating the service of our staff. Your feedback will be shared with the team to continue to inspire and motivate us to deliver exceptional customer care.
We appreciate your comment on the food, we do respect every personal taste when it comes to it. Our cuisine is based on the natural ingredients of the territory, which is the reason why we export around the world the concept “Taste of Sardinia” delivering our Mediterranean flavours directly to our guests’ home-countries.
Thank you for staying with us and we hope to have the pleasure to welcome you and your family again.

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Additional Information about Hotel Romazzino, a Luxury Collection Hotel

Address: Loc. Romazzino, 07021 Porto Cervo, Arzachena, Sardinia, Italy
Phone Number:
Region: Italy > Sardinia > Province of Olbia-Tempio > Arzachena > Porto Cervo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Porto Cervo
#15 Luxury Hotel in Porto Cervo
Price Range: RM 1,359 - RM 9,487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Romazzino, a Luxury Collection Hotel 5*
Number of rooms: 100
Official Description (provided by the hotel):
AN ENCHANTED EMERALD PARADISE The Hotel Romazzino is the epitome of unrivaled indulgent relaxation, perfect for vacationers who want to have a full beach resort experience with a private beach, two swimming pools (fresh water and sea water), tennis court, outdoor gym and an endless choice of leisure and sport activities. ... more   less 
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Also Known As:
Romazzino Hotel Porto Cervo
Hotel Romazzino, a Luxury Collection Hotel Porto Cervo, Italy - Sardinia

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