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All reviewsold townhotel restaurant one eveninglovely hotellake viewon site parkinghotel deservesthree nightsenjoyed our stayroom was largecontinental breakfastgarden areanight staylocation is greatshort walk to the lakefabulous holidayrivasunbeds
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Reviewed 24 July 2017 via mobile

Booked double room with lake view on trip advisor ! All confirmed I then got a phone call a day later saying been a mistake and room room now not free but I could upgrade to a suite with aake view for 300 euros after a long drive from Venice we were taken to our so called suite with a lake view funny as it was down stairs when the door was opened we had a twin room overlooking a dirty pool ! They said that was there best suite !! Then when I asked to leave and not be charged the receptionist threatens to call police ! Will never recommend this hotel to anyone and will also follow on all review sites to put my point across !!

Stayed: July 2017, travelled as a couple
Thank wellsy732017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele M, Direttore at Hotel Villa Miravalle, responded to this reviewResponded 15 August 2017

Hello,
I'm having difficulty answer this review, since it seems surreal to me.
I am used to welcome all constructive comments and keep calm and patience even for oversized requests or complaints, but in this case it is really hard.
Let's overlook the fact that you complain about an upgrade that it would have been welcome to any other guests.
At a significantly lower price, in fact, we booked for you one of our brand new design suites with many more comforts and very much appreciated by all our guests.
But that's not what is important right now. I do care the way you were to my crew, to the other guests and also with your girlfriend (but that's your business).
You came into the hotel madly ranting and your sense it was verbally rough to put the front desk girl in difficulty that she has even thought about the possibility to call the security (never happened in this hotel before and like all the hotel owners, I assure you, we all have seeing plenty of...).
Not happy about the unpleasant “little drama” implemented at the front desk, you decided to doughnuts in our parking area with your car, “taking off” so fast to risk to run over anyone nearby.
Luckily there was no one.
And luckily we never see each other again.
I have never seen so much rudness and unjustified anger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

Lovely hotel with a great location nearby the old town and 5 minute walk to boat harbour. The room had mountain view, it was very clean, air-condition and wifi worked without problems. The staff was extremely friendly and helpful, the breakfast was great and had everything needed. All this is crowned with the wonderful terrace and peaceful garden / pool area. This hotel provides excellent value for your money.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank JyrkiA24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele M, Proprietario at Hotel Villa Miravalle, responded to this reviewResponded 23 March 2018

Dear Mr. Jyrki,
we appreciate your appraisal regarding your stay at Villa Miravalle. It is always a pleasure to receive such a positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing with us your experience, and we look forward to serving you in an ohter period and in the best way! See you!
Michele

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Reviewed 9 July 2017

When we arrived at the hotel, I was very excited. The villa is stunning inside and out. The pool is fantastic and so is the restaurant except for the wine by the glass. There is only one per color and it wasn't good.
On the day we arrived, we rushed to the pool to relax in this beautiful setting looking at the mountains. It was fantastic. On the second day, we wanted to do the same after visiting the town of Riva. However, that afternoon a father and his two rowdy children came to the pool. He didn't really seem like a hotel guest but like someone who knows someone who works there. This hotel is absolutely boring for children and so all they could do was jump into the pool. All guests laying around the pool very jolted out of their relaxation. There was no way of sleeping or reading anymore. Everyone stared at the guy but he showed no intent of telling his kids to be quiet. Down by the lake there is plenty for kids. I don't get why he chose to come to a hotel where 60% of the clientele is seniors and the other 40% is couples. And to top it all off, he lit a cigarette! No one else was smoking and there are no ashtrays but somehow he knew where to get one. That's why I think he knows someone who works there.
If the hotel insists on not being an adult-only hotel, which it would be perfect for and most people would pay double in that case, it would be great if they could at least make the pool a 'quiet area' (no jumping, no music, etc).
The hotel itself is non-smoking but they don't seem to be very strict about it as some worker lit a cigarette in the lobby.
This hotel has so much potential, I wish they would use it better.
The breakfast is fantastic. Not sure why they call it continental breakfast. I guess continental breakfast means something different in Europe than in the US. Anyway, it was a buffet with a great variety of options.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MissEuro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele M, Proprietario at Hotel Villa Miravalle, responded to this reviewResponded 8 April 2018

Dear Guest, thank you for sharing your review on the Villa Miravalle. An overwhelming story that deserves a greteful response.
We are happy that your stay has been so comfortable and that you have appreciated the quality of our services. Your satisfactioon is our most coveted reward. I will certainly share your fantastic comments with the whole team.
Regarding the episode referred to above,we are really sorry about what happened on that day, but we are pleased that you enjoyed the pool and the location. We hope to have the chance to have it back as our guest and it will be oue pleasure to let you spend the perfect holiday in Villa with our smile and kindness.

Michele Marchi Vidi

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Reviewed 9 July 2017 via mobile

We are just back from Riva and had a fabulous holiday staying in the hotel with our five children. The hotel is well located in the town and has the added advantage of a pool, great restaurant and a lovely outdoor eating area. The staff were exceptional attentive and it has a nice 'boutique' feel to the hotel.

Stayed: July 2017, travelled with family
Thank Liam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele M, Direttore at Hotel Villa Miravalle, responded to this reviewResponded 8 April 2018

Good evening Mr Liam, thank you very much for the positive assessment on Villa Miravalle. The Team will be very happy to know what you think of us, and sure will be more motivated to do even better. We are pleased that you enjoyed the pool, the Restaurant and the Hotel's location.
Thanks again, waiting to give you and your Family a warm wellcome.
Kind regards

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Reviewed 3 July 2017

A lovely hotel with an "old times"-feeling. Nice old furniture, very peaceful. Lovely views to the lake and mountains. Very friendly staff. Good breakfast with large variety - especially loved the fresh fruit salad! Always sun beds available by the pool. Location is great, just a few meters to old town and also the pathway to Bastione.

In our room the toilet was quite small and a bit dated, but it didn´t bother us.

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank TerhiMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele M, Direttore at Hotel Villa Miravalle, responded to this reviewResponded 8 April 2018

Good evening Mrs Terhima,
a special thank you for the time you spent writing the review, we are really happy. Our position is in fact ideal for any tipe of stay, we are close to one of the main streets of Riva del Garda and we enjoy a beautiful view of the lake and the surrounding montains, we are enchanted too.
We know, the bathrooms of the oldest part of the Villa are not very large as we have kept the original spaces of the structure.
The next time we wait for you in one of our new Superior or Prestige rooms with lake view and balcony. These large rooms are bright and have recently renovated, modern and spacious bathrooms.

Have a nice evening.

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