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11 - 16 of 496 reviews
Reviewed 15 April 2018 via mobile

I’ve been in the Ata hotel for a convention.
The employee were polite and supportive.
The common parts of the hotel are functional, modern.
Rooms are quiet and big enough
The underground parking place is safe and roomy too

Stayed: April 2018, travelled on business
Thank marcostinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMVarese, Direttore at Atahotel Varese, responded to this reviewResponded 16 April 2018

Dear Guest,
we are grateful and delighted to read your fantastic words about your experience here in our hotel with us.

We really hope to welcome you back soon and again on your next visit in Varese.

Once again thank you and warm regards.

Salvatore Sciacca
Manager
Atahotel Varese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018 via mobile

I stayed in this hotel during my business trip. I visited several hotels in this area and I can say that this is a really good one. Somebody can say it is too big with many rooms but it is also a good place to meet interesting people.
The room itself was big enough, perfectly clean and well equipped.
Staff was very pleasant, professional and all the time available to answer questions and help.
Regarding breakfast I can say it was a classic hotel breakfast with a good variety of food.
This is a really good hotel. I can only recommend.

Stayed: January 2018, travelled on business
Thank Samot_K_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMVarese, Direttore at Atahotel Varese, responded to this reviewResponded 4 February 2018

Dear Guest,
allow us to thank you for your words and to express you our happiness hearing that you enjoyed your stay in our property and that our staff, our fresh rooms and our services have made the difference for you!


On behalf of the whole Team, we look forward to welcoming you back to the hotel again someday soon.

Warm regards.

Salvatore Sciacca
Manager
Atahotel Varese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2017

this is an impressively large property. Built 7-8 years ago, it has large reception, conference rooms and restaurants. It also has a well equipped fitness room.
Swimming pool is open during summer. Closed in winter.

All systems work well. Bar closes at 12. Staff is friendly at Bar and reception and so are the houskeeping staff (they say hello when you meet them).

Restaurant staff seems a little bit depressed or overworked, not very easy to get a coffee from them since they are quite busy.

All in all a good no nonsens place to stay for a reasonable price.....

  • Stayed: December 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank wilco v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMVarese, Direttore at Atahotel Varese, responded to this reviewResponded 18 December 2017

Dear Guest,
we are grateful for choosing Atahotel Varese and for spending your precious spare time posting your very nice review. We are delighted to read your positive comments, especially the ones referred to our Staff. Thank you very much!

We thank you as well for your impression about restaurant service and we assure you that we will share it with the involved staff in order to improve our service.

We truly hope to welcome you soon and again here in our hotel.

Warmest regards and Merry Christmas.

Salvatore Sciacca
Manager
Atahotel Varese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017

I stayed 2 nights on business, I didn't realise how quick the flight was from Heathrow, 40 mins from the airport and we arrived.
Rooms very modern, hotel opposite a racecourse and a little off the beaten track but walked in to the outskirts of town and had some lovely food and beers.
Would recommend visiting the Lindt factory if you can and not far from the Lakes.
Hotel has a lovely outdoor pool if you get a chance. Breakfast is a little like a school cafe but seemed to offer a good range. Unfortunately we did not have a set dinner as we were in a big group but the food was very good and the staff were lovely.
Very reasonable price, give it a go

Stayed: October 2017, travelled on business
Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMVarese, Manager at Atahotel Varese, responded to this reviewResponded 24 November 2017

Dear Andy P,
Thank you very much for taking your precious spare time to share your experience here in our hotel with the Community of Tripadvisor. We are really grateful for your fantastic compliments. They are greatly appreciated.
We learned that this is your first trip in Italy and reading that we were able to make your stay excellent, is a real reason of happiness for all our Team.

We look forward to welcoming you back soon and being able to look after you again.

Salvatore Sciacca
Manager
Atahotel Varese
direzione.varese@atahotels.it

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

We visited the AtaHotel Varese as a part of our tour of Europe and as it was our 30th anniversary, we were staying in a mix of 4 star and 5 star hotels and to be fair, the Varese stop was an extra stop between Fussen in Germany and Cogne in Italy and as it was only a 3 hour drive to our next 'proper' destination and it was a 4 star hotel, we thought perfect.

The hotel is new and very modern and looked great, our reception from Alfredo, was great, we decided to spend some time by the pool and Matteo who went out of his way to serve us drinks (they do not serve beer in glasses at the pool and they did not have plastic 'beer glasses' to serve beer at the pool??? Any Matteo, worked something out and we had beer.... Then all downhill really... The bedroom was OK and the bed comfortable although a view of the horse racing track was a tad woeful and is not a view to sell the room by.

However, the reminder of the hotel, need some serious customer service training.

Unfortunately the hotel restaurant is woeful, the menu for a 4 star hotel was 'childlike' with,Very limited choices of food and wine, the tables in the restaurant had a knife and fork (we wanted a 3 course meal), there were no condiments on the table and there were only 7 guests in the reastuarant... We sat down and wanted to order starters and was told by a Basil Fawlty style waiter, no we could not order that as a starter it was a first course order only and we had to stick to anti pasta course or order mains only... with a choice of a very limited number of starters we elected to order main courses only... The Lamb chops I ordered and the risotto my wife ordered was delivered to us, but the food was not even 'warm' in fact the lamb chops were so rare, they could have run off of the plate..... We asked for the waiter and were ignored for 5 minutes and in the end I have to 'shout' to get Basil Fawlty to come over, he then took our food back to the kitchen, 10 minutes later, my food was put back in front of me.... As I was eating 'with' my wife, we waited and waited and after 5 minutes, we elected to leave, the service was shoddy and the food woeful...

We made a complaint to were informed of a restaurant nearby, (apparently they get a lot of business from the hotel and we can recommend Enzo's restaurants, good Italian food a good prices) who would stay open to service us, some 10 minutes walk away... We walked and had good food, but were very disappointed as we wanted to stay in the hotel and had no intention of leaving to eat out... When we got back, we were told that fruit had been delivered to our room as an apology, which was kind.

But, the standards of a NON 4 star hotel showed again when the cutlery sent to us with the fruit was 'dirty' and unwashed, the final straw really.

We left in the morning, (no sign of a Manager, who should have been called to deal with us) we did not pay for the meal, but our room was bed and breakfast and we would not have eaten breakfast as we would dread to know what was wrong with the food... Really disappointed with the hotel in Varese and whilst it is a OK hotel to stay in, expect poor food and poor service in the 'cafe'

Stayed: September 2017, travelled as a couple
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMVarese, Direttore at Atahotel Varese, responded to this reviewResponded 7 September 2017

Dear Mr Mark K,
thank you for taking the time to write a review on Tripadvisor about your recent stay.
I am very grateful for mentioning many of our team who helped and assisted you, the positive feedback regarding the cleanliness of the property and its amenities. For sure I will take note of your remarks to improve our Food & Beverage Services.
We are an Italian hotel chain with specific brand standards and safety procedures, that’s why, for instance, glasses are not allowed near the pool for security reasons. I also would like to inform you that the Manager on duty of that night, who is also the Front Office Manager, reported me all your personal remarks. I am going to consider them as suggestions to improve our services, assuring you that this is an isolated case, because usually our brand standards are totally different and appreciated by our loyal Guests.

I hope you would come back to our hotel to verify the improvements of our standards and to taste our Four Stars hospitality.

Best regards,

Salvatore Sciacca
General Manager
Atahotel Varese
direzione.varese@atahotels.it

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