This hotel was selected by my Canadian tour operator. I had no choice but to stay there for three nights as part of a group of Canadians traveling in Italy in September 2016. Pros : the views from the evening dining room, the breakfast terrace and the individual room patios are good. You can view the small beach at the bottom of the ravine and the sea in the background, but you have to make abstraction of the burnt down pizzeria on the other side of the cliff. Cons : the hotel consists of small rooms carved from the cliff side. They are disposed in long lines along the cliff. The hotel is a suite of humid and smelly rooms with few openings. Parking is right next to the busy road and is very limited. Our tour bus driver had to work wonders to enable us to get in and out. To get to the main reception area, you need to go down a long, gradual stairway with your luggage. From the reception room, an elevator can take you to one of the 4 levels of rooms. This it where the fun begins. To get to your individual room, you will have to go up and down numerous flights of stairs with your luggage in tow. The hotel is a labyrinth. There is no logic in the room numbering other than the first digit indicating the floor (and even then, you might need to go up or down!) Luggage handling was included in our package, but the hotel staff managed to deliver us the wrong suitcases twice upon our arrival. We had to returned the luggage back to the reception ourselves before being able to retrieve our own suitcases after an hour. Certain rooms have been renovated (the central block, I think), but many have not been renovated or barely given a cosmetic lift. Some have no windows. Some only have one entry door giving access to a public terrace. I was first given room 249. It is located at the end of a long exterior terrace containing a suite of other rooms. To get there, you had to step out into the rain and walk on a terrace, in front of the other room doors. Room 249 contained cobwebs, black mold and peeling paint on the walls. It was humid and smelly. The bathroom was really outdated and in need of repairs. The floor was dirty (the relief and crevasses in the tiles were full of grime). The mattress was ripped. The window had a view on a storm sewer which was deversing water with a loud noise. The entry door did not close completely (there was a 1 1/2 inch gap underneath the door by which critters and insects could get into the room). Very angry, I complained at the reception desk and was given room 106, underneath the main dining room. It had an outside door giving access to a public terrace with a nice view of the sea. The room was small, but in much better shape than room 249. The bathroom was outdated, the sanitary fixtures were in bad shape, but functional and the floor was dirty (the relief in the tiles contained black grime). I did not dare walk barefoot in the bathroom. The cleaning staff had the bad habit of letting the door to the terrace open, so that anyone on the terrace could have walked right into our room. We had dinner twice in the dining room (mix of buffet and table service. It was a group menu, with no individual choices). The service was on the amateurish side and the food edible, but far from great. The breakfasts on the breakfast terrace were nice, but chilly given the september weather. Definitively not a 4 star hotel.
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