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Reviewed 5 July 2012

Booked a room well over a month in advance of our stay. Realized already then that it was overpriced at 950 SEK for a standard we could get at the hostel nearby, but there was no other option to get two beds next to each other so we decided to go for it.

Making the reservation was a hustle in itself. I sent an email that was not answered, I then called and was told by the manager (Frej) I should send an email (sic). So I resent it, receveied price information and immediately responded that I wanted to make a reservation. Again, no reply. Had to call again to get a confirmation. Room was then prepaid.

At arrival we were told that there was no room and that we had been rebooked to bunk beds in a nearby hostel. The lady at the front desk acknowledged our reservation and excused herself, but the manager (Frej) was dirctly rude and told us the only thing he could do besides the bunk beds was to cancel our reservation. He then changed and offered a slight price reduction (for a room which was less than half the price we had already paid). After a lot of shouting we managed to get a room after all, but no excuse whatsoever from Frej. And it was clear they had simply rebooked us to make room for a bigger party.

Room and breakfast was as expected, comparable with a good hostel in Sweden. But we will of course never return...

  • Stayed: July 2012, travelled as a couple
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1  Thank Jonas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: July 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile
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Stayed: July 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017
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  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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