We booked the glass bottom boat tour and drove a lot of kilometers. As we arrived (waisted our half day because of the tour) there was nobody so we waited until the tour should start. Unfortunately there was no sign saying the conditions are too bad (water not clear enough) and we didn't get a text message from the company. Just after asking some other guys we got told that the tour couldn't take place today. At first we didn't fit a refund as well. A couple days later we got a message saying we could do the tour today, but we were already in Tauranga. Two weeks after the tour we still got no refund even if they say you get one after five days. So we had to write them a message with a complaint. On this they just sent us an automatic generated message back that they refunded the money. Finally after about two weeks we got our money back instead of 4 days or whatever they promise you!
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