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4 - 9 of 2,747 reviews
Reviewed 29 August 2023

Some of the rooms in the hotel are very hot during the day and the night, which caused us to not sleep well and be very tired during the vecation.
There are limited numbers of fans, which didnt helped so much.
The pool is very small for the number of guests, we havent found a place to sit.
The room can be located very far from the recetion and dinning room, up to 3 elevators.
During the cold days, the hotel offer very poor indoor activity for the family, so the Kids getting bored.
The hotel is clean while most of the workers are nice.
The terrace is lovely on the summer days with good food and songs.
Most of the workers are very nice.
A few didnt had any service ability and were very aggresive, what caused us want to leave 2 nights before the date we planed.
We cant recommend on this hotel, and wouldn't come back.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Michal G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon, responded to this reviewResponded 30 August 2023

Dear Michal,

First of all, we would like to thank you for choosing Club Med de Grand Massif for your recent vacation.

We are sorry to learn that certain aspects of your stay did not meet your expectations.

If you have noticed any malfunctions, rest assured that these are not representative of the quality of service that Club Med strives to offer to its G.M.

We also regret that you did not find what you were looking for among the many indoor activities included in your package that our Village offers: Coffee Games, Tea Time, Aquadynamic, Fitness Activities, Concerts, Shows...

We are committed to identifying and harvesting all areas for improvement in our Villages in order to constantly improve. Rest assured that we have forwarded your comments to our Management who will be able to take advantage of them.

Hoping to see you again very soon in one of our Villages, we wish you a very nice day.

Amelie,
The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2023

I'm deeply disappointed by my recent stay at Club Med Grand Massif. The service and organization were well below expected standards. Main issues:
1. Impersonal Welcome: Check-in lacked warmth, no drink offered and misinformation was given about activity timings.
2. Restaurant and Food Quality: Food quality was below standard, with limited choices, lack of taste and low-quality ingredients with endless queues. Same applies for the afternoon snacks.
The worse is probably the Bolognese sauce at the pasta corner, it looked like dish water.
3. Dining Room Cleanliness: Tables were poorly cleaned, and drink service was missed repeatedly. Service level zero; Unfriendly staff
4. Absent Village Chief: The village chief was rarely present and if so at the restaurant he looked more like he was checking on people than greeting them. His attitude affects the general atmosphere.
5. GO Attitude: Negative attitudes among staff impacted overall interaction. Of course there are exception and we met very nice and friendly GO
6. Mini Club: Lack of connection with kids, incorrect information and insufficient outdoor alternatives. Of course endless queues to pick up the children or to register them for a activity
7. Room: Lack of air conditioning and dwindling towel services.
8. Skyline Restaurant: Constantly fully booked, untrained staff and uncomfortable dining area due to no air conditioning
9. Outdoor Activities were cancelled without explanation.

My experience fell far below Club Med's reputation. The staff's response to issues was inadequate and GMs shouldn't suffer from poor management.
No solutions were offered in response to my complaints, only the justification that "we are understaffed!" This is not my concern, as I paid the full price for my stay.
The only positive aspect that shines through for the Club is the excellent quality of the outdoor activities organized by the mountain guides.

The contrast with other Club Med villages is concerning. I hope Club Med addresses these issues to restore trust in their brand.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Pub I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon, responded to this reviewResponded 26 August 2023

Dear @155pubi,

First of all, thank you for taking the time to share your stay with us at Club Med de Grand Massif.

We are sorry to hear that some aspects of your stay did not meet your expectations.

We are sorry to learn, on reading your comment, your remarks relating to the general quality of your welcome and we regret that our village did not fully meet your expectations. Hospitality and friendliness are part of our values. We have forwarded your areas for improvement to the department concerned so that they can do what is necessary to improve your future stays at Club Med.

We are surprised by your comment and sorry because this behavior in no way reflects the philosophy of Club Med and its Teams. We will not fail to report your comment to our Village Manager, Olivier SANCHEZ, so that measures can be taken.

We are sorry to hear that meal times did not meet your expectations. Club Med's know-how is quite different and we consider the quality of our meals to be an essential value within our service.

We understand your dissatisfaction and would like to discuss it further with you. If you wish, you can write to us by logging into your personal space and filling out the online form.
https://customercare-clubmed.microsoftcrmportals.com/fr-FR/SignIn?ReturnUrl=%2Ffr-FR%2Fclaims%2Fcreate-claim%2F

We hope that this perfectible experience will not affect your confidence in our services and hope to see you again soon in one of our Club Med Resorts.

Amelie,
The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

We just spent a memorable week at ClubMed Samoëns, France! From the heavenly decor, to the gourmet food without forgetting the extensive activity choices, ClubMed Samoëns is simply a gem! Our experience was heightened by the outstanding and welcoming staff starting from the personable Chef de Village Olivier, to the lovely spa personnel, Marie and Alice, the receptionists, Yacine and Gilbert, the exceptional photographers Alessio and Diego, the operations staff in particular Hannah, the bar staff Marco and Moussa, the restaurant staff Aissata and Étienne, the boutique staff, to only name a few! We cannot conclude without a shoutout to Partia from the Chalet, whose professionalism and candor has deeply touched us. Thank you to Tom for the giggles!!! Best vacation to date!
Yass and Bineta ♥️

Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank yacinemay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2023 via mobile

Long story short - disappointing. We have spent a lot of money on this trip and it was a 5 out of 10. The location is the best part. The rooms are basic and small, the staff not that friendly, and the food is boring and repetitive. We got private ski classes at ZigZag school ( which was amazing ) because the classes at club med were too crowded. Lastly, we paid for a private transport to the airport and were given a communal one at an hour that we not comfortable for us. Great location, so so service, disappointing food.

Date of stay: March 2023
Trip type: Travelled with family
1  Thank 551michaln
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon, responded to this reviewResponded 9 July 2023

Dear 551michaln,

Thank you for choosing Club Med du Grand Massif Samoëns Morillon as your vacation destination.

After reading your comment, we were sorry to learn that your room did not fully meet your expectations.
Indeed, we are committed to offering our G.Ms services that meet Club Med standards, and to ensure that your stay is a success.

You also tell us of your disappointment with the repetition of the restoration. You tell us that the dishes offered were not varied enough. However, our chefs make every effort to deliver varied and quality buffets.

We are also sorry to read your disappointment about the crowding of our courses. We regret your feelings and we thank you for your feedback, which will serve as an axis for improvement.

Finally, we are sorry to see from reading your comment that you did not find the desired transport at the airport. We take your feedback into account, and do everything we can to offer the best possible service.

In order to respond as quickly as possible to your expectations, do not hesitate to share your feelings with us during or a few days after your stay. We are always committed to ensuring that your vacation is a success.

We hope that this perfectible experience will not affect your confidence in our services and hope to see you again soon in one of our Club Med Resorts.

Amélie,
The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2023 via mobile

This is our first trip with Club Med and we couldn’t have asked for a better experience.

The hotel is set in a beautiful location with breathtaking views of the mountains from every window. We are a family of five, with three children under 6. We had two interconnecting “Superior” rooms, which were perfect for our needs. The two eldest slept in one room with the baby in a cot in our room.

The food was delicious. Every meal offered a new and exciting culinary treat and the staff were friendly and helpful. The food was definitely one of the highlights of the stay.

We did a few walking excursions around the mountains, which were fabulous. All free and all amazing. There are a lot of other excursions and off site activities to do, but we didn’t do any this time.

The best thing about the whole trip was the friendly staff. In particular the G.O. Team. We used the mini club for the two eldest and the baby club for the youngest. This was our first time using childcare on holiday and we thought we only do a couple of hours a day. The kids loved it so much, they spent half the week in full time. The set up is brilliant and the kids got to explore the mountains with new friends.

Special mention goes to Salome, Paco and Axel (the rest of the team were all brilliant, but these are the only names I can remember). You made our trip, thank you.

Date of stay: June 2023
Trip type: Travelled with family
Thank Philip H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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