We booked both villas to a big family event to we basically took all the rooms.
We were supposed to get the room at 16:00 and got them only at 18:00.
We requested for mattresses for the kids and it took them a long while to give us. Some rooms did not get at all so we had to carry mattresses by ourselves from one room to another.
Had a few clogged toilets. A toilet seat was missing.
The Hot tub was leaking and leaked to the room downstairs.
The hot tub outside did not work on the second day.
The swimming pool was unsafe for children without a fence.
Breakfast was served 10 minutes late and was quite poor.
There were not clothes hangers in most of the rooms. No soap dish in the sinks.
Small refrigerators in the room did not work.