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Reviewed 25 August 2014

We had a TERRIBLE experience at this hotel.
The price really doesnt match the poor attitude, location and service.
The first night we did not have hot water, there was hardly any good staff availble to help us out (the cook did), and it took them 1,5 hours to make it hot. Of course, it can happen, but for this price, the least they could do is say sorry. They did not, they made us feel like bad customers as we 'complained'.
Moreover, we had to pay Extra for internet, which was not advertised like it was to paid seperately. And also, the internet did not work. Again we were Bad customers for complaining about that!

If something doesnt work, fine, but the attitude of this hotel was beyond bad. And made our stay very unpleasant indeed.

Kitchen was oke, but very basic.

Location was poor, as the hotel was between two busy roads. So when in bed, you could not open a window, and when sitting on the balcony you constantly heard the road.

Terrible

Room Tip: there is no good room, unless you like a cold bath and the noises of cars and terrible staff
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Leontine23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013

Good priced, big apartment (we received type B apartment for 4 person).
Very clean, wooden furniture. Very small TV (about 21 inch in 40 m² living room), kitchen was equipped basically. There wasn't sugar, coffee, tea and some other, very basic for my understanding, things.
They put a mattress protector instead of sheets and it was not comfortable.
We asked for a regular sheet, but they haven't.
The hotel position was convenient, big parking.
There is nice restaurant in the hotel. Not fancy, but good germane food.
I didn't like the fact that they tried to make us foolish 3 times for one stay : 1. They ask the price higher than in a website.
2. They asked us to pay for local guests cards, that should be provided free of charge.
3. They tried to charge us for final cleaning, that included in the price.
In each time when we didn't agreed to pay they apologize, and don't insist, but I didn't like the attitude.


  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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5  Thank Vikistravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012 via mobile

4 of us stayed here during a motorcycle tour of the Black Forest. We found it by accident at the end of a long day when we ended up in Schluchsee.
I have to say it was the find of the trip. We had a 2 bed apart hotel room, which although wasn't cheap was still still good value. There was a great garage for all our bikes and the staff were really friendly.
After having one meal in the restaurant below, we were hooked. Wd ended up using the place as a base for 2 more nigthts and ate there everynight too!!
Food was fantastic. I recommend the speciality black forest pork with cherries, with the ice cream sundae with kirsch!
All of the roads nearby were fantastic to ride.
Well recommended.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Alex_k900r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018
Google Translation

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile
Google Translation

Stayed: September 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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