We got a very warm and friendly welcome. Staff always ready to help.
Ski room equipped with boot 'warmer', descent continental breakfast (freshly pressed orange juice would be a nice touch), bus stop a couple of minutes away- as bus is irregular a chauffeur service to Crans montana especially in ski season would be an excellent extra, even at an extra cost.
Restaurant is a little pricey but understandably so.
Overall - I'd happily go back as is :).