The hotel offers a great location to Caumasee and the check-in is super friendly and courteous. I would have rated the hotel a 5 if the beds were better especially for the price of the room and restaurant service for dinner was even just average. I have never had such disorganised and terrible service in a nice restaurant for dinner than at this hotel. The table across from me and I were laughing about it because it was so bad. I got seated and moved and then did not get any introduction to the menu and had to get up and get a copy of the Abendkarte myself. I was in no rush and wanted a relaxed dinner but could not even get my apero drink after requesting 3 times. A vodka soda was too difficult and my first course came and still no drink 45 minutes later. Butter for the bread mysteriously shows up after the bread was on the table for 45 minutes. Everything was completely disorganised. It got to point it was funny. They had a lot of help and junior servers but could not coordinate anything. Have the waiters welcome the guests and take the food orders and have the junior staff take care of the in-between. I got up and left as I could not enjoy a 4 course meal in such a place so half hazard. The head waiter went to the bar and finally made me my drink which they gave me complimentary for the lapse in service which was appreciated. It is better for a restaurant to refuse a guest if they believe they cannot manage than give a guest such a terrible experience.
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