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Hotel Eden Roc
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Savings alert! 37% below average rates

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Savings alert! 27% below average rates

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Savings alert! 25% below average rates

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US$575
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Savings alert! 24% below average rates

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US$295
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US$520
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Savings alert! 28% below average rates

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Reviews (577)
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Reviewed 12 June 2017 via mobile

We spent one night in the "best hotel of Switzerland" according to Sonntagszeitung: A shocker and disappointment!

- The hotel looks like an old appartment building from the backside
- When arriving at main lobby, we were sent to another building with a reception that looks totaly outdated and dark
- The room we got is old style, super tiny bathroom and not even a coffee machine
- We were first sent to a part of the lakeside where all the sunbeds had bird dropings...and no towels
- After this very annyoing start I asked for the managing director and got some apologies and a tour of the hotel...not very helpful
- The service at the pool was super slow
- The restrooms in the mainpool area are unisex and had no more toilet paper and napkins!!!!!
- Subjective: The art, colors, furniture, carpets etc. are so outdated and do not match

Overall, we do not understand how this hotel has such high rankings. There are so many nicer 5 stars hotel in Switzerland.

Stayed: June 2017, travelled as a couple
Thank TheFrequentGig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this reviewResponded 14 June 2017

We refer to your recent stay at the hotel Eden Roc and regret that the whole visit has been a disaster and that you did not like the style of the hotel and the rooms in the Eden Roc Marina. A famous Ticino interior designer decorated lately these rooms that are usually very much appreciated by our clients. But as we all know - decoration and style is always depend on the personal taste of a person.

We apologize for the slow service at the pool, the dirty sunbeds and for the fact that the toilet paper and napkins had not been refilled. That is not our usual standard and we understand your disappointment.

It is a pity that you did not enjoy the time at the Hotel Eden Roc and once again we apologize for all the inconvenience caused.

Kind regards

HOTEL EDEN ROC

Andreas Gartmann
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017

This was the fabulous hotel we chose when our first choice turned out not to be as expected. This is right on the water in Ascona and is absolutely fabulous. The room was clean and quiet. The included breakfast was amazing, including all sorts of delicious items plus champagne, coffee, fresh juices. There are three pools outside, and each is lovelier than the other. The hotel staff is wonderful, very friendly and accommodating. We loved everything about this place, but especially our luncheon at La Casetta, right on the water in an old historic building (you sit outside, surrounded by water and gorgeous scenery.) This building is where the secret treaty to end WW2 in Italy was signed. A plaque on the wall documents this. I would go back in a heart beat, and hope to do that someday.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 116marylouc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

This is perhaps one of the most beautiful locations on Lake Maggiore. The hotel literally borders the lake with the most stunning views onto the mountains,

I've never stayed in the hotel but have dined there often. Sunday Brunch is quite exceptional, an incredible buffet choice of starters, pasta, mains, desert and cheese, as well as some breakfast items. It is a brunch after all! Service is very friendly and efficient with an outstanding wine list.

It's not a "cheap" lunch but this is a 5* hotel and is priced accordingly. Having said that considering the overall standard the price is reasonable compared to other top hotels and restaurants.

I take lunch there and then wander onto the deck next to the lake where I take my place on a sofa enjoying a Rum, Tea and a good cigar. the setting is just perfect.

  • Stayed: April 2017, travelled with family
    • Cleanliness
    • Service
Thank LuganoPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017

We like the EDEN ROC, because it's located direct at the lake, just steps to jump in and swim. At cool or rainy days, we use the heated In/Outdoor-Pool and the magnificent Wellness area. And at evenings just steps away we like to stroll along the Boutiques and to have dinner at one of the many excellent Italian Restaurants.

Room Tip: Take a Lake View room on an upper floor: Quiet and best View. It's worth the Money!
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 104marcele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2017

The hotel staff is always kind, friendly and helpful. They are smiley and full of positive energy making you feel comfortable and welcome. The room was perfect; clean and renovated with simple decoration. Every morning we were looking forward to eating breakfast since it was rich and delicious for a great variety of tastes! It was an amazing stay with no drawbacks at all. I'll be back for sure!

  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lenako_thalatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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