I last came here 6 years ago. Still delivering a great level of service and it was another seamless trip. Great consistency!
I definitely recommend it to anyone passing through this town, excellent location and good friendly service, nothing much else needed!
Entrance is nice and staff is friendly
The rooms on the other hand are completely outdated.
Bathroom, small, single sink, toilet in bathroom, bath with non adaptable shower head. The antique type of hair-dryer hanging there, i hadn’t t seen anymore for 15 years... completely old fashioned and useless
Bed-comfort was ok, but also room very outdated.
Coffee and tea in room, no water though.
Rooms come with carton walls... every sound can be heard, so be prepared for an involuntary wake up in the morning.
Parkin outside to be paid separately.
Very old fashioned hotel
Dear Guest,
how sorry to read that we did not give you a good experience from your stay with us.
We can't quite agree with your personal opinion.
All our rooms are painted annually.
The dimensions and pictures of the facilities are reported on all sites, you knew what you were booking. If you would have liked more space you should have booked a larger room type.
Grand old building, but rooms don't correspond with the style. Room we had was smallish, felt like cabin on cruise ship. Small but modern bathroom. Very comfortable beds, windows open, ample closet space, no decor to remember. Excellent "Dutch" buffet breakfast. No hotel parking. Walking distance to everything with downtown location and a museum is part of the hotel complex.
Thank you very much for your extensive review as a result of your overnight stay with us. All our double rooms are at least 20m2, which in itself is a good size, but perhaps it felt a bit smaller because of the large furniture.
I stayed there in the summertime (COVID rule period) about 4 nights. The building is so nice with history(If you read about it before you stay here). So, Breakfast does not make me happy as I wish but it's ok. a room is not so big with 1 bath tab. Anyway, it's comfy to stay but after stayed and I got experienced with all service. it did not reward to be a 4-star hotel. I think just 3 star is enough :)
Thank you for visiting our hotel and for your feedback.
During corona everything is slightly different from what we are used to.
We are sorry that you only give us 3 stars instead of 4, we meet all the requirements to have a 4 star rating.
Fantastic location right in the centre of town - easy walking distance to bars and restaurants in Zutphen. Room was clean and comfortable. Downstairs bar had been closed since colleagues had last visited - not sure if there are plans to reopen but with good options nearby this was only really a problem for the hotel's sales as we went elsewhere!
Dear guest,
Thank you very much for you positive review on Tripadvisor.
We appreciate this very much.
The hotelbar is only open on friday and saturday between 16.00 and 23.00
We hope to see you again in our beautiful hotel in the middle of Zutphen.
Kind regards,
Randy Meerbeek
Front Office Manager
