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Reviewed 4 May 2015

45-60 minutes by cab from the airport, this resort provides access to a private beach and consists of rooms that have fabulous views of the garden and the ocean.

Service here is EXCELLENT. Staff are very friendly and greet you when you pass by. They go out of their way to help attend to your needs and are always smiling.

There is a lot of things you can do here at the resort - there is no need to leave the property!

With five restaurants and two bars, you can enjoy a different environment everytime. They have two pools and a lot of beach lounge chairs along the beach where you can while away time reading a book, taking a nap or getting a tan.

The resort also has access to water sports - hydro bikes, jet skiing, kayaking, parasailing, etc. and a rehabilitation centre for orangutans which you can visit. They currently have tw orangutans they are rehabilitating.

The best part is that the staff have placed aloe vera lotion, mosquito repellent and sunscreen at the pool towel stall near the pool which guests can use. I believe this is very thoughtful of them!

Food at Naan and Tepi Laut are good - Tepi Laut has an extensive buffet style dinner which has a different theme every night.

Taxi from airport to the resort costs 90 ringgit.

Wifi connectivity is very good!

Room tip: Ocean View Room - worth every penny!
Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank ang3lz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2015

The resort had everything that you won't feel bad about not going out of it. Service at the Ocean Wing as also excellent. WiFi was also excellent, I was getting signal even if I was at the beach! Definitely try out the many activities that their own Nature Reserve has to offer.

Room tip: Get the Ocean Wing for more privacy.
Date of stay: May 2015
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank klaraiskra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2015

I on short trip for vacation. I felt I pay for 5 star and get 3 star services
1. Day 1 : On arrival I greeted with a driver that support to transfer us to the airport, that doesn't know how to operate his car. I mean literatly don't know how to open the boot, and start the car. Fortunately, we arrived safe at hotel. His excuse. He is new in diving
2. Day 2 : Lunch served at the pool restaurant took extremely long waiting time. My wife order a grill fish with rice. When question, the waiter told us a lame excuse, that we have to catch the fish so that it fresh it would take a long time. While I thought that the kind of joke we used to make to coax the young kids. Kudos the the staff or maybe that how they are taught.
3. Day 3 : Order a Cappuccino at the internet Cafe and it came without the coffee shots just milk form. When told they change it for me. What a new way to served Italy coffee.
4. Resturant is infected with FLY everywhere in the breakfast cafe outdoor sector. The only thing the waiter did is to apologised. Haha Keep it up for 5 star hotel.

Last night went to a outdoor seafood restaurant 5 min drive from the resort. No a single fly so I hope they don't find excuse that it a FLY season. We have done our best.

I also have done my best in my trip review.

I leaving today. Hopeful it no more new event for me.

All the best.

Date of stay: May 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank KKONTRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaRasaRia, Resident Manager at Shangri-La’s Rasa Ria Resort & Spa, responded to this reviewResponded 5 May 2015

Dear KKONTRIP,
Thank you for taking time to review your recent stay with us, I am deeply disappointed to learn that we have failed to provide you with the holiday experience that you deserve, I cannot offer any excuses except that we hope that you will return to Rasa Ria soon so that we can give you a better dining service and a 5 star guest experience.

Best Regards,
Alfons Olim
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2015

My husband and I spent a few days relaxing at the Rasa Ria to recover from climbing Mount Kinabalu, and were really impressed with the atmosphere and the service here. We stayed in the Ocean wing in the part that opened just recently, which was quieter than the Garden wing. The room was great, especially the soaking tub on the patio looking out at the South China Sea.

Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank jgk1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2015

In my 15 years of travelling, this was one of the best holidays I have ever taken. Borneo is a vast place to visit and we were disappointed that we wouldn't be able to see the whole region with little ones in tow, but the Shangri-La Rasa Ria was the perfect base to see the best of Sabah over two weeks.
In terms of rooms, I am a creature of comfort, and I found the rooms to be sufficiently luxurious, cleaned to a high standard regularly throughout the day, perfect temperature, well-equipped with modern cons, and spacious. The bed was very comfortable and with a firm mattress. My husband and I shared the queen size bed and the pull out sofa was more like a divan which was big enough for our two children (4 and 8 years) to share comfortably without being too cramped.
The facilities were fantastic - there were lots of activities to keep us busy throughout the day. The water sports were particularly good - we boogy boarded (free), water biked (free) and sailed the mini catamaran (free) and for a small extra fee went on a banana boat ride (about £8 per person for a 15 minute ride). The swimming pool was amazing - it had a massive waterslide and baby slide which was covered and so provided sun protection. There is loads of water provided throughout the day in rooms, pool side etc so one never risked being thirsty.
The beach was expansive - beautiful white sand but became very hot during the day! Most of the guests chose to hang pool-side, so it felt great to have the beach to ourselves most of the time!
I would also say that this was a very secure and safe resort. Children walked around freely.
The activities next to the resort were also amazing - the children loved the nocturnal jungle walk and got to play rangers to the orang-utans.
The food was also amazing - better burgers than I've had at nice gastro-pubs in London even! Catering to all tastes, palates and nationalities. A lot of western choices at the breakfast buffets and also the Malaysian fare at Tepi Laut restaurant was varied, delicious and fresh. We had dinner at Tepi Laut most nights over our 12 night stay and didn't get tired of it at all. If you like a little variety, then the Coffee Terrace restaurant has good international fare. The food is not expensive compared with how much it would cost a la carte at a comparable 5-star resort. The burger I mentioned came with a large side of chips and a salad and would have cost £20 elsewhere but was only about £10 room service price. Most dishes a la carte were about £10-12 for mains but I suggest you do half-board.
If you are staying I would suggest you take a few excursions outside the hotel. We did a visit to the base of Mount Kinabalu and went snorkelling to a few islands outside Kota Kinabalu centre. The snorkelling was amazing - up close to all sorts of fish, crystal clear waters, you could feed the fish even and it was very safe and shallow water that was well supervised. I felt completely safe with my 8 year old.
Finally, the staff were really friendly and Bethany) one of the managers was amazing at helping us relocate rooms when a large Asian wedding party that partied late into the night threatened our nights sleep.
All in all, a wonderful holiday and we can't wait to go back again!

Date of stay: April 2015
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
11  Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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