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All reviews comfortable stay check in was a breeze dripping tap early hours of the morning buffet breakfast bed was very comfortable staff were friendly and helpful a bit tired public transport free parking small shopping convenient location showing its age sydney hotel road noise upside heaps
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Reviewed 18 July 2018 via mobile

It was our third stay at the hotel...friendly staff...room was spacious....bed was comfy...great location and was only 20 min drive to Sydney Olympic Park....looking forward to staying at the hotel in the future...

Stayed: July 2018, travelled as a couple
Thank whitetiger656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rydgesbankstown, Front Office Manager at Rydges Bankstown, responded to this reviewResponded 6 August 2018

Hi Whitetiger656,

Thank you for your excellent feedback on your recent stay at our hotel. It is such a pleasure to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

Warmest Regards,

Brooke Lendrum
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Staying in room 222. Wouldnt be surprised if this is a former murder location judging by the stains on the curtains, walls and roof.

Room was very old with rusty, mouldy bathroom fittings and black hairs all over the tiles (I'm platinum blonde - guessing they aren't mine). Mouldy grout on the floor - bring flip flops.
A/C is very loud.

Bed is comfy with a good selection of pillows and the linens were immaculate.

Tv is tiny and possibly a vintage model from 2003 - there is no option for connectivity or streaming.

Staff are very friendly and check in was a breeze.
Sadly the overall quality of this hotel does not live up to the Rydges world renowned reputation.

Stayed: June 2018, travelled on business
Thank Jacqui G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rydgesbankstown, Front Office Manager at Rydges Bankstown, responded to this reviewResponded 6 August 2018

Hi Jacqui G,

Thank you for taking the time to share your experiences on your recent stay at our hotel. It is very disappointing to read of the cleanliness and maintenance issues you have faced during your stay. This is certainly not the reputation of which we pride ourselves on. Thank you for providing this feedback, it has certainly been addressed with our Housekeeping and Maintenance teams. We do hope that we will have another opportunity to welcome you back in the near future for a true Rydges experience.

Warmest Regards,

Brooke Lendrum
Front Office Manager

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Reviewed 11 June 2018 via mobile

One night stay, that I really enjoyed.
Staff add re outstanding bed amazingly comfortable.
Room service great and meal well cooked.
Kirby on gave great service, breakfast attendant made the best coffee.

Stayed: June 2018, travelled on business
Thank lainielynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rydgesbankstown, Front Office Manager at Rydges Bankstown, responded to this reviewResponded 13 July 2018

Hi lainielynch,

Thank you for your excellent review of our hotel. It is such a great pleasure to hear wonderful feedback about our team and hotel. We look forward to welcoming you back in the near future.

Warmest Regards,

Brooke Lendrum
Front Office Manager

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Reviewed 30 April 2018 via mobile

I have stayed before and the welcome is always warm and staff friendly. The food is great.
The rooms are very clean and comfortable, but getting a little tired and due for refurbishment. A lovely place to stay in a good location

Stayed: April 2018, travelled solo
Thank Chris Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rydgesbankstown, Front Office Manager at Rydges Bankstown, responded to this reviewResponded 13 July 2018

Hi Chris Z,

Thank you for your excellent feedback on your recent stay at our hotel. It is always such a pleasure welcoming you back and we look forward to seeing you again very soon.

Warmest Regards,

Brooke Lendrum
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

This Rydges hotel is not up to the standard of other Rydges properties. We booked a king spa room which is described on the web site as;
"These rooms suit anyone in the mood to relax and indulge in a little extra luxury… it is a magnificent room for spoiling! "
No No No, opened the door to the room to be greeted with a strong and pungent smell of bleach,worn carpet, stained lounge, dirty in room fridge which was frozen solid with ice, the spa was dirty, cracked and slippery underfoot (no way that was used), sink tap continually running (would have been obvious to housekeeping), and a toilet that stuck on when flushed, rattling water pipes woke us at 6am when the occupant next door had a shower. There is no luggage rack in the room and the old wall mounted TV cant be viewed from the bed. Overall general cleanliness of the room was poor.
However the bed was comfortable.
Then to dinner.... Went down to the restaurant at 6:30 pm for dinner, restaurant was in darkness, one other couple in the restaurant. We waited at the desk for 10 minutes for a staff member to seat us, nobody came so we picked a table and sat down. Some time later a staff member came into the restaurant, eventually saw us and commented "didn't see you over there in the dark" sure, got that right! "Apologies, its quiet tonight and I have to look after the whole place"
Food was actually quite good, overpriced but reasonable as we are Rydges members and get 20% off.
Overall all of the staff were very friendly, efficient and pleasant, the best asset of the Hotel.
BIG stretch of the imagination to call this room luxury or magnificent, false and misleading representation of the quality of the room.
Fail.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Warrens_of_Conder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rydgesbankstown, Front Office Manager at Rydges Bankstown, responded to this reviewResponded 13 July 2018

Hi Warrens_of_Conder,

Thank you for taking the time to share your experiences on your recent stay at our hotel. It is very disappointing to read of all the issues your faced with your room and with our restaurant. This is certainly not the standard of which we pride ourselves on. We do hope that you will give us a second chance and return so that we can ensure that you have a true Rydges experience.

Warmest Regards,

Brooke Lendrum
Front Office Manager

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