We explicitly asked for a queen size bed because we came with a 9 month old baby and instead got two single beds put together with a hole in the middle. On top of that one of the beds was missing a leg and therefore it was rocky and it was impossible to sleep on it, especially with the baby.
When we asked them to move us in a room with a queen size bed they told us the hotel was full and they can't move us anywhere. They told us only one single room is free. The hotel was empty and on breakfast there was maybe 5-6 other people besides us. When I asked to at least give us that bed from the single room to replace our broken one, they said they can not do it because that bed is on the floor above and it's too hard to carry it. It was 9 pm and we had no choice but to stay in the hotel because baby was sleepy and nervous. Had it not been that way we would have walked away and never come back.
It's such a waste they have such poor treatment of their guests because they have beautiful warm thermal water and we had a blast in the hotel pool the day after. Had it not been the rude guy on the reception that night we would have returned definitely, because we love Krapinske topplice a lot. The women and the younger guy next morning were ok, but that one guy....
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