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All reviews the ritz ocean view bedroom villa full kitchen shuttle service daily resort fee our honeymoon beach chairs beaches units lahaina pools maui outrigger accommodations dishwasher dryer
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5 - 10 of 1,124 reviews
Reviewed 15 March 2023

We had a terrible stay here. We voiced our concerns to management but nothing was done. I have stayed in 2 star hotels that were nicer. The villa was dirty, dusty and dated. The bed was terrible - you could practically feel the coils through the mattress. The room was stuffy. All decorative plants (there were a number of them in the unit we stayed in) had a ton of dust. The ceiling in the primary bedroom was even dusty and the fan kept blowing the dust around! There were black hairs that were found throughout the unit (not ours). There was a small piece of toilet paper left in the shower (I’m not sure how that would have even gotten in there - this just goes to show how little effort was put forth when they were “cleaning” the unit). The tub had a line of dirt at the bottom of it. It also did not drain properly so when you showered you stood in some water that hadn’t been drained yet. Some of the dishes in the cupboards weren’t clean. Doors had a layer of grime. It was a dated unit (large mirrors/older cupboards + decor/carpet), I understood that, but it was not well maintained/ cleaned at all. Would not return. We ended up staying elsewhere in Maui for 1/2 the price and was a much better stay.

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank Jen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2023

We love staying at the Kapalua Ridge Villas, as they have amazing ocean views. You can actually see the curvature of the earth on the ocean. They are clean and have a full kitchen and spacious lanais with a dining table. Nice private pool areas. Romel Lizada, Front Office Manager, along with Melissa, Ashley and Rowena are always just a call or email away for questions or help. We also really like Gerry and Eddie, who handle any minor maintenance issues and also helped us with our overly heavy luggage. Great place to stay!

Room tip: All Ridge Villas have great full ocean views
Date of stay: February 2023
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dewey G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2023

This is the most costly and disgusting hotel you can book. We booked villa 26H. The pictures will speak for themselves, but the list of grossness was huge for paying over $700.00 a night before fees. The kitchen was dirty with material left in the cabinets and doors missing from the actual cabinets. The grout throughout was black like it hasn’t been cleaned since it was built. The furniture was torn. We found dirty male underwear and socks in the nightstand. The paint was missing throughout including light switches that didn’t exist. There was bubbling paint and water intrusion. There was black mold on the headers. The windows were old and let cold and hot air in. We sent pictures to management and nothing. This was the trip with my elderly mother to check out wedding venues.

Date of stay: February 2023
Trip type: Travelled with friends
2  Thank Mbmomma42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2023

Our villa was in building 26 and was literally steps away from the absolutely amazing coastline. Walking distance to The Ritz. Steps away from the Kapalua Trail. Can’t say enough about the is location.

Date of stay: February 2023
Trip type: Travelled with family
Thank jujubean4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2022 via mobile

We booked through Virgin for our honeymoon. No information before arrival, arrived in dark wrong address for office- was shut so had to phone to get code for villa. No instructions on how to find. Arrived worn villa,
Spacious. Bugs in bath needed to clean all the bathrooms, dishwasher, dryer and safe not working. Bed side cabinet soiled in something awful. Unable to contact reception. Renovations in villa below meant construction work all day noisy, leaking shower power and water turned off.
The resort is nice but these are not refurbished villas do not book
Complaint with Virgin ongoing and not resolved.

Room tip: Do not book
Date of stay: October 2022
Trip type: Travelled as a couple
5  Thank Lynne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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