I originally booked Ard na Mara through the Ireland@home.com website. They subsequently called me to say that there had been a double booking and that Ard na Mara was no longer available. However they told me that they had a house available in Radharc na Mara, which is run by the same people as Ard na Mara, and that the houses were similar. I wanted a detached house and they confirmed that it was. I also wanted a house in a quiet location (e.g. not overlooking a play area) and the rep from Ireland@home.com agreed that he would arrange same. When I arrived at Radhard na Mara close to 5pm on a Friday evening, I was dismayed to find that it was a semi-detached house and it overlooked a play area! I rang Ireland@home and they said they would get in contact with the people who ran the place and would then call me back. No phone call later, the guy who runs Radharc na Mara called up to the house, told me that ireland@home should not have offered a detached house as there were none available.It was too late to cancel the booking at that stage - I had travelled over two hours to get there. I found the house to be of an inferior standard to Ard na Mara having previously stayed there. The furnishings are old and it is in need of modernisation. Also, you have absolutely no privacy when it comes to next door neighbours - the houses are full of open windows and are on top of each other. Overall, highly disappojnting. Over 8 days ago, I complained to ireland@home and requested reasonable compensation to resolve my complaint. An email reminder later, they haven't even bothered to acknowledge my complaint. Shockingly poor service. I rarely make complaints but felt compelled to in this circumstance as I am disgusted at the lies I was told to seal a deal.
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