We celebrated our anniversaries with some good friends last night, and this is one of the most enjoyable hotels I have stayed in. We had a very large traditional suite, and our friends booked a new modern suite. Both had great river views. We enjoyed the outdoor hot tubs, steam room and sauna, but what made the place special was the staff. There was a mix of local staff and some European staff, all were clearly well trained, and extra friendly. I often wonder why other hotels restaurants etc don't get that if staff are trained to be friendly, everything else feels better. Perhaps a perfectionist might find fault over little things, but in the Ice house everyone makes you feel as if they are your friends from the time you check in until you leave.
When staff are this good an very good hotel becomes a great one
Well done the staff and management at this hotel