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“So disappointed! ”

Stateside American Restaurant
Ranked #47 of 112 Restaurants in Letterkenny
Cuisines: American
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 6 August 2017 via mobile

So disappointed! This used to be one of our favourite restaurants to take our child but I have never seen a place go so much downhill! The food is bland and the service is abysmal! The staff are downright rude. Myself and my family tried out the new early bird menu and will never be back again, after all these years! You definitely get what you pay for with this menu. Unfortunately a cheap menu means REALLY cheap food. My husband got a chicken Caesar salad and it consisted of a bit of iceberg lecture, a bit of chicken and 3 croutons! He ordered a cheese steak sandwich which came in a cheap Aldi roll with no cheese! The chips used to be homemade here but they now taste like cheap frozen ones. The only nice thing was the desert (waffle and ice cream - would be hard to get that wrong). The drink I ordered was wrong and the staff member told me that I was wrong. Thankfully the manager realised what was going on and voided the drink off the bill straight away. So sorry that another "good restaurant" have decided that their profit margin is more important than their customer.

3  Thank Lor178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 290 reviews

Reviewed 2 August 2017

We were staying at a hotel around the corner and decided to give this place a try as the hotel's food was rather expensive.

They managed to cock something up on both nights and where as most restaurants would apologise and fix the problem, they blame you. The first night we had ordered an extra portion of fries, they arrived with 2 and then said "Aw well I have 2 wrote down here" We took them anyway but they charged for them OK. I had ordered mash and chicken with pepper sauce, the mash was tasteless and the chicken seemed all juicy like it was half cooked.

Here's something to watch out for, on both nights my children had kids meals, they come with a free drink, you have to ask for it they don't tell you and on both nights the "free" drink was added onto the bill and charged for which had to be corrected so just keep an eye on that with the kids meals.

Speed isn't the aim of the game around here, on the second night we arrived at 5pm, we got our food at 5.50pm and no surprise it arrived wrong. I ordered a chicken fillet burger dressed, it arrived undressed and again the staff member didn't seem to care less, no apology or anything, "Aw well it doesn't say dressed here" I didn't want to argue and just took it. I then discovered it wasn't a chicken fillet it was one of these processed things made from 100% chicken fillet, it was OK yes but was cheap rubbish and not what you'd expect from a restaurant. I had also ordered Onion Rings, they arrived as a portion of tobacco onions and was told we don't do onion rings even though it was on the menu.

Don't think we'll be back.

3  Thank Davidni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017 via mobile

We ate in Stateside last night for a casual dinner, from the minute we walked in the door the staff were so friendly & welcoming! We had gorgeous food &a a really chilled evening, each staff member was nicer than the last and the service was sharp and efficient..: we will be back

Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2017 via mobile

Ordered the classic beef burger with chips and was not disappointed. I had a Latte as well. Great food. No complaints.

Thank conortravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017

Eaten here a few times and enjoyed each time I've been. This is American diner style food obviously, and it's really well done. Over my visits I've had a variety, burgers, pizzas, steak, Philly cheesesteaks and more and I've always been satisfied. On the latest occasion we tried the strawberry daiquiris which were the nicest daiquiris I've had in a while. There's also a great selection of soft drinks and beers. Desserts seem to be a specialty and we particularly enjoyed the hot cookie with ice cream.

    • Value
    • Service
    • Food
1  Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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