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“Evening meal”

Frankie & Benny's - Rochester
Ranked #6 of 44 Restaurants in Strood
Price range: US$19 - US$39
Cuisines: American
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 2 weeks ago via mobile

It was ok. The food was good...but it was very noisy. A bit like the local canteen. Friendly staff...

1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 405 reviews

Reviewed 4 weeks ago

Visited last night for my mum's 80th birthday dinner - 13 of us, so a big group! Can't fault the service, and the food was OK too. Not keen on the atmosphere in there now, since it has been refurbished... it's like you are sitting in a bright cafe now, rather than a restaurant, and they have stopped the old music; it's lost all its charm.

    • Value
    • Service
    • Food
1  Thank JackieHagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We went here Sunday 18th March for a family birthday meal.
We booked a table and when we turned up we had to wait 20 minutes for the table to be ready “as the previous table had spent longer than expected due to the unlimited breakfast offer”.

Drinks took ages to come food took even longer, starter platter was ok but not great and then the main again took a good 35-50 mins to arrive.
When our 2 pizzas turned up they were barely warm but my daughter was so hungry she decided to eat hers, I sent mine back and waited and waited, after 20 mins I told them not to bother with it as everyone else on the table had pretty much finished their dinners.
Waitress took the pizza off the bill and gave us 2 free Pepsi’s.
It was a shame as we were looking forward to the meal and chose this particular Frankie and Benny’s as they service and food are normally very good.
We will be avoiding from now on though!

Thank Gi b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 5 weeks ago via mobile

If you like a decent burger and a pint got to Macdonalds, then to the pub down the road. Avoid Frankie and Bennies and save your well earned cash.
We paid £55 for some burgers that looked like my 9 year had made them and service that was out of a comedy.
Not expecting a la carte as that’s not what this place is about, but do expect something approaching decent which wasn’t the case.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

Evening out with a friend and as usual absolute fantastic service from the staff at this restaurant, in particular our most favourite waitress, Marie and the young girl who served us our drinks whilst waiting for a table called Sammie and not to forget Steve.

We used to go the Hempstead Valley almost once a week until I was insulted and disregarded by the current deputy manager.

This branch of F & B’s is most definitely by far much better than Hempstead. The atmosphere and ambiance is great and the staff are amazing and their customer service is second to none.

Perhaps the management from Hempstead need to take a note out of their training and customer service manual to see how it should be done.

Thank you for a most enjoyable evening and the food was amazing- this is now our favourite place to eat with a fantastic, friendly and professional team.

Morag & Claire

Thank Morag A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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