Since they don't provide the kettle so I asked the receptionist to provide me hot water. He said, ok in 5 minutes pls come down to take the water. Then I asked him if he could send it to my room, he said okay and asked for my room number. I waited for an hour but no one comes up. I have to rush down to take the hot water and the staff did not even apologize or anything. Please train your staff to give a good customer service. thank you.
Dear Guest,
We thank you for your comment. We do apologise for our staff's actions and have taken immediate steps to retrain all our staff.
We hope that does not deter you from staying with us in the future. Thank you once again for alerting us to your situation.
Price quite high, small room, no kettle, no glasses, phone not working. When ask for hot drinking water, no one send that, need to walk down to ask for that. Receptionist was rude. Need to improve a lot! Even one of the staff told us that they received a lot of complaints.
Dear Guest,
Thank you for your review of our Hotel. We would like to apologise for our receptionist and would appreciate it if you could let us know which receptionist it was to enable us to retrain the staff. Rudeness from the staff is unacceptable. Although we do not provide kettles in the rooms, we do provide hotel water flask and cups upon request. We thank you once again for your contributions which will enable us to improve on our services.
Room is clean, good service from the staff who are always very helpful. Good location with many choices of rooms. The rooms are good in size enough space for a single traveller, double occupancy for travellers more than two people and they even have rooms for families.
Dear Guest,
We thank you for choosing to stay at our Hotel as well as for your kind review. We look forward to having you stay with us again.
We stayed for 2 nights with 2 rooms. The receptionist ( the chinese lady with spectacles) was very rude. We paid full payment for 2 days duirng check-ed in. On the 1st day afternoon while we were on the convovation, she called us and said " u need to check out at 2p.m u know?". We were so "impressed" how could the receptionist called in such way and without any confirmation question, give us instruction to check out. We asked her to re-check the receipt since we fully paid during check-ed in. She only said " ok" and never give any return call to apologize.
We only able to see that receptionist on the next day. We asked for her explanation. She said" I asked my staff..and they said so". This was really unacceptable excuse, if she the owner of the hotel, she must be really careful on doing that rude things to the customer and don't simply give such excuse to customer.
We regret that your stay with us was less than adequate and we have put new procedures in place to help us improve our operations and services. Please accept our sincere apology for the inconvenience caused.
We stayed for one night after reading the reviews about the hotel. The greatest minus about this hotel is that it does not serve breakfast so patrons have to leave the premises to look for something to eat. Another negative is the absence of an elevator so patrons have to lug their bags upstairs.
The greatest pluses are the cleanliness and decor of the hotel. Antiques are found throughout the hotel, lending a charming and quaint feeling of nostalgia. The room we were in was also very clean and tastefully decorated. Wifi was strong and we had no problems connecting to the internet. Although there were coffee and tea, there were no mineral water bottles in our room. Also, the shower curtain had moldy spots although the rest of the bathroom was pretty clean.
Overall, LP is a very nice place to stay for short visits and exceeded our expectations for a small town hotel.
Dear Guest,
We thank you for your kind comments and do apologise for any inconvenience caused.
Each room is indeed provided complimentary mineral water and we apologise for the omission of the same from your room. We have taken note of the shower curtains and are attending to the same.
We thank you for your comments which allows us to only better our services to you. We look forward to having you stay with us in the future.
