We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Saturday Lunch”
Review of The Princess Royal

The Princess Royal
Ranked #2 of 3 Restaurants in Runfold
More restaurant details
Restaurant details
Dining options: Reservations
Description: The blissful break away you deserve, The Princess Royal and its 27 sumptuous bedrooms will provide you with the perfect place to unwind in leafy Farnham. So whether you’re dropping by for a short stay or a long lunch, you’ll drink, dine and even doze in welcome comfort.
Reviewed 26 February 2018

Visited here on Saturday lunchtime after not being able to get a table at the regular place we go to. Both my husband and I choose a burger, lovely and juice, good size portions. Service very good. We will be back and this could well become our new regular place

Date of visit: February 2018
Thank Amanda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania Irwin I, General Manager at The Princess Royal, responded to this reviewResponded 2 March 2018

Thank you for your feedback.

I am pleased that you enjoyed your lunch with us recently and found the burger juicy and a good portion.

We look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (214)
Traveller rating
Traveller type
Time of year
Language

72 - 76 of 214 reviews

Reviewed 26 February 2018 via mobile

We had lunch here on Saturday.
Very pleasant experience, nice menu, food with lots of flavour and good service.
It was the first time we had been here in years and we will be going back soon.

Date of visit: February 2018
Thank oakwoodfencing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania Irwin I, General Manager at The Princess Royal, responded to this reviewResponded 2 March 2018

Thank you for feedback.

I am pleased that you enjoyed your lunch with us recently and found the food to have lots of flavour and the service to be good.

We hope to welcome you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

Having eaten here a few days ago, I feel like I need to.

I have always used Tripadvisor to share great experiences and shout about great service and excellent, hard working staff in the hospitality industry.

However, when arriving at The Princess Royal, we were greeted by a staff member, who when seated us proceeded to tell us about the menu and when we asked about the specials she responded with ‘I couldn’t tell you... it’s been a long day.’ We did joke with her, because one of our party had walked passed the specials board and managed to recite to the rest of the table the three items they had on there.

Whilst ordering our food we hit a snag, as one of our party is vegan and had pre ordered a food option, so that it could be “prepared” however... after discussion it became apparent that it had not been prepared, as the server asked various questions to attempt to find out her needs/likes for the dish.

Having finally ordered our dishes and receiving our starters within half an hour... we proceeded to wait a further hour and a half for our main courses... When we flagged this to a server he asked if they had already cleared our starters.

Some of these issues could have been excusable had the restaurant been busy, but as we were one of only four tables there it really was not.

When our main meals finally came out the majority of the meals were incredibly sub standard. Flavourless, lukewarm and definitely not worth the wait.

We raised our issues and the manager was sent over to deal with us. Unfortunately, there was no apology given whatsoever and the only reason for our terrible evening was that “there was a mix up in the kitchen”.

This has been the worst experience I’ve ever had in a Fullers pub, or any pub for that matter.

Date of visit: February 2018
1  Thank ajh502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania Irwin I, General Manager at The Princess Royal, responded to this reviewResponded 2 March 2018

Thank you for taking the time to provide your feedback to us.

I apologise that you had a below standard meal and service with us at the beginning of February.

I have already raised a couple of the points with the team who were on that day and will mention this at our next team meeting. I will remind all senior team members on how to handle a similar issue should this happen again as the first thing we should do is apologise for the delay or miscommunication with the order.

If you wish to call or email me and discuss anything further I would be happy to do so.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

We had such a great evening. The food was delicious - I'm so impressed that they served such perfectly cooked and delicious steak on a party night. The service was first class and DJ kept us dancing all evening. Thank you for an excellent new year celebration.

Date of visit: December 2017
Thank JETR10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania Irwin I, General Manager at The Princess Royal, responded to this reviewResponded 5 January 2018

Thank you for your feedback.

I am pleased to hear that you enjoyed your New Year celebrations with us and found the steak cooked to perfection and the service first class.

We look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017 via mobile

Very nice place staff friendly and helpful, we had two beers and a meal, the food was very good and service quick, nice layout with plenty of room, will go back soon

Date of visit: December 2017
Thank mikee1232016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania Irwin I, General Manager at The Princess Royal, responded to this reviewResponded 5 January 2018

Thank you for your feedback.

I am pleased to hear that you enjoyed your visit with us whilst passing through.

We hope to welcome you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Princess Royal also viewed

 

Been to The Princess Royal? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Malaysia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.