We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing Experience”

Asakuma Japanese Restaurant
Ranked #7 of 27 Restaurants in Nagoya
Price range: US$4 - US$15
Cuisines: Sushi, Asian, Japanese
Description: Located at Lobby level, Asakuma Japanese Restaurant serves authentic Japanese cuisine. Passionately made by our Japanese trained chefs, with a menu selection of selection of traditional Japanese Cuisine, which has become our specialty in town.
Restaurant details
Description: Located at Lobby level, Asakuma Japanese Restaurant serves authentic Japanese cuisine. Passionately made by our Japanese trained chefs, with a menu selection of selection of traditional Japanese Cuisine, which has become our specialty in town.
Reviewed 17 January 2017

We booked a table and menu for our corporate dinner when we visited Batam. We were channelled to the Chinese restaurant at the hotel as the restaurant air con broke down the day when we were supposed to dine there. The price we paid for our menu is not cheap but the food quality was definitely not worth it! We should have just gone to Sushi Tei. It's a disappointing experience for our team as we purposefully made the trip to this restaurant which is 35 mins away from our hotel. Won't go again!

    • Value
    • Service
    • Food
Thank pkeepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (22)
Traveller rating
Traveller type
Time of year
Language

2 - 6 of 22 reviews

Reviewed 9 January 2017

We went on new year and the had a variaty of sushi dishes that I find ver tasty.also we order other appetizer that was good . very authentic japanese food.

    • Value
    • Service
    • Food
Thank Isabete N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2016 via mobile

The food selection was really good and the service was fantastic! Would recommend for your visit to Batam. The sushi had a good variety and was very fresh and tasty!

Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2016

i try this a long time ago and i try this about 2 months ago.
but too bad, some food cannot eat too much calories and the sushi not fresh
need a lot improvement.
the only thing i can eat just tempura

Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2015 via mobile

I heard that the review was good there, but when we go there it was almost empty. The staff is good, but the food there is too salty. The salmon set my girlfriend ordered is so small and hard. The miso soup is very salty. What i enjoyed most is only the fried tofu there. That's all. Won't be coming again.

Thank Cynn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisDeSilva, General Manager at Asakuma Japanese Restaurant, responded to this reviewResponded 16 October 2015

Dear Cynnyrs,

Thanks for taking your time to write a review about Asakuma on TripAdvisor. Please accept our truly apology for the shortfall you encountered on your first time visit to our restaurant. We did take your feedback points seriously, and have informed our chef to rectify these for not happening again.

We also apologize for the food that we served is too salty for you, but if you complain right away to our staff they will change it for you immediately. We believe if next time you come back to Asakuma we will compensate for the items which you have complained for free.

We do look forward to welcome you back to serve you with more variation of Japanese Buffet items as we also serve Korean items such as; kimchi, chicken bulgogi, etc. They are worth trying and value to your money for only IDR199.000 for all you can eat buffet and extra juice or beer.

Sincerely,
CDS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Asakuma Japanese Restaurant also viewed

 

Been to Asakuma Japanese Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing