Our visit to the Ivy this weekend was proof if needed that the quality of the food in a restaurant is only one part of the experience. My sandwich and my wife’s afternoon tea were delicious as were the drinks (though I’m not convinced there was that much G in my G&T).
However the front of house was highly disorganised and the service frankly rude. If you forget to bring the tea with someone’s sandwiches just apologise and bring it, don’t try and say we asked for it to be held back and were mistaken in what we’d asked for. And the speed with which the waitress in question then went into the “do you want to speak to my manager routine” suggests it wasn’t the first time someone had complained. The manager was good enough to comp a reasonable portion of the meal but was still trying to make excuses, “a moment of stress for the waitress” etc. Again just say sorry.
Hard to think we’ll be going back.
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