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“Great food, poor service, overpriced”

Alpenrose | THE restaurant
Description: Enjoy traditional austrian and international food in THE a la carte restaurant in Konigsleiten. - directly at the piste - with 'Alpenlounge', the marvellous winter garden - huge sun deck with breathtaking view on the alps - Live DJs when nice weather | chilled beats - also Take away
Restaurant details
Description: Enjoy traditional austrian and international food in THE a la carte restaurant in Konigsleiten. - directly at the piste - with 'Alpenlounge', the marvellous winter garden - huge sun deck with breathtaking view on the alps - Live DJs when nice weather | chilled beats - also Take away
Reviewed 2 April 2018

Modern restaurant with a large outside terrace on a nice location near the Dorfbahn.
We've been at the restaurant several times over the years and always had excellent food. No exception this time, the Hausspiess was excellent. Decent size, well prepared, but it could use some more vegetables and in my opinion is too expensive for what you get.
Unfortunately service and price do not match food and atmosphere.
Despite there were only some 15 guests at the time, service was rather poor. It took quite a while for a waiter to get our order. Then it took a while to get our drinks. One of the drinks was not what was ordered, but the waiter insisted is was correct.
We had to wait 15 minutes for the bill and another 10 to pay. Unfortunately service and price do not match food and atmosphere.

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Thank jamjochems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 34 reviews

Reviewed 5 March 2018

Poor dishes, incompetent staff. A complete disappointment. Lunch: was ok on the outside terrace, Music on terrace was nice. Location to lift was great

Thank 67Robert14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

Previous very high quality (3-4 years ago). Last two times terrible food and not AS described in the menu card, soda without gas and very bad service. I can not recommend the place!

Thank Lone K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

We have dined in this restaurant about 5 times so far. No big complaints, but there are just too many things done wrong to really earn the "Erlebnis"-status they asipre:
- Drinks are disproportioned/too expensive. Ask for a Campari on Ice? You get a glass with exactly 2cl, as if it was an expensive Malt Whisky. Are you kidding?
- Staff seems to be all foreign, and struggle with taking orders (having to take the menu away from under the guests' nose to read it, so that they can take down the orders)
- Food is 30% more expensive than any other restaurant in the area (example - a 13eur Schnitzel is 17,5 here). But it is not 30% better...
- Taking away plates from under the guests' nose when not all people at the table have finished dining, is simply NOT done!
- After-dinner drinks are simply too expensive - 12 Euro for a 2-cl Schnapps? This is what you normally should expect to pay for a 25-year old, EUR 80/Bottle Malt Whisky. Not for a EUR 25/bottle of Schnapps.
- Waiters happily taking their own Tips - no change was given back on cash payment

Don't get this wrong, this is a nice place with potential, and I wish it all the best, - but there are too many issues that still need to be corrected to obtain their aspired status.

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1  Thank mannheim2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

We visited this afternoon for drinks &desserts on the terrace after a long walk in the mountains. The outside seating area looked very inviting & relaxing. However,the service was terrible! The waiter did not greet us in a friendly way. He refused to serve the children tap water,insisting we order bottled mineral water. (This has not been an issue at any other restaurants in the area). Our drinks arrived & we were immediately surrounded by wasps so we decided to move to another table nearer to the building. The same waiter approached with menus asking if we wanted drinks. We explained that we had moved because of the wasps & he became very frustrated about having to transfer our tab from another table and left. A different waiter arrived and we began trying to place our dessert order. He asked if we wanted drinks. When we explained we'd already ordered drinks on a different section of the terrace he refused to serve us. After waiting 5 more minutes for our original waiter,I went inside to pay at the bar and leave. Our first waiter was there and took payment with an extremely intolerant attitude &no apology for the poor service. We paid over 17 euros for 2drinks& 2 waters. I can only hope the service is better if you are a guest at the hotel. We will not be returning!

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Thank QJBGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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