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Reviewed 2 August 2020 via mobile

We stayed for a day in zwolle while travelling with our bicycles. No problem to store the bike safely. There is also a secure parking at the back of the hotel. The hotel is only a 5 min walk from the centre of zwolle. I would give it 4 stars if it would have aircon.

Date of stay: July 2020
Trip type: Travelled as a couple
Thank Better2boutside
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 December 2019

For non-Dutch speakers, don't use the English language part of the website, use the Dutch part with Google translate. This gives much more information and additional offers.
We booked a double room, as part of a 3 night all inclusive festive break, only to find we had been given a twin bedded room, with the beds pushed together. Given that we had specifically chosen the double room, this was not a good start. The receptionists were pleasant and helpful and got us a double room with a 120 cm bed, as opposed to the 140 cm bed we had booked. Best we could expect given how full the hotel was, but somewhat disappointing that we did not get what we booked.
This is where the bad news ends and is the reason why the rating is not excellent.
Customer service was excellent. All staff were engaged, customer focused and friendly. Even when we had a communication problem around tap water vs. bottled water, it was resolved quickly and in a positive manner.
Very happy with all aspects of the food. A good choice at breakfast, including a choice of runny yolk vs. cooked yolk on the fried eggs.
Evening meals were a set menu and therefore what was on the menu may not have been our first choice. That said, we were really happy with the flavours and the manner in which it was cooked. We tried new things and really enjoyed them.
The buffet brunch..... excellent. Biggest problem was there was too much and we just wanted to eat more. Good choice, good quality, good flavour.
The hotel is well located on the edge of a village with clear walking routes straight from the hotel.
Certainly on our list of good places to go for a weekend away. Strongly recommend.

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank RovingCelt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 October 2019

We travel to the Netherlands twice a year and this hotel has been our go to spot for 15 years. Starting as a Golden Tulip hotel and then Prince Hotel it now is owned by the Fletcher Hotel chain. Unfortunately, Fletcher has not put a dime into maintaining the building and property.

Lobby is the same and with the restaurant, the most desirable areas in the hotel. When you walk down the hall to the rooms, you will see the stained carpet that is over 15 years old.

While the rooms are small and the bathroom even smaller, you immediately see the same worn furniture and stained carpet with no changes in 15 years. Showers need attention and the entire room needs updating.

Cleaning crew did not clean the large amount of hair on the floor behind the bathroom door. One evening, a huge pile of dirty sheets/towels were left in the middle of the hallway all night.

Food in the restaurant is average and service is slow. For a nicer meal take the path down the road a short stroll to Floor Brassiare Restaurant. Nice food and service in a relaxing setting.

We did rent two e bikes and the bikes were in very good condition.

Sadly, I do not see us returning until the hotel is updated.

Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank EaganTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 September 2019

It is such a shame when any hotel allows it's ‘cheap and cheerful’ selling platform to degenerate into ‘shabby and grubby’ especially when the location is fantastic with absolutely no reason why standards should not be kept to a reasonable level.

What problems did we have? We booked a suite. The corridor to the room was covered in dirty marks that made us want to leave before we had even gotten into the room. When we walked into the room the first thing that met us was an armchair that looked as though a family of mice inhabited it. More holes than a sieve and filthy dirty. When we reported the problem to Reception, they couldn’t do anything about it but, what was more to the point, we got the distinct impression that they couldn’t care less; the reason, being the hotel was fully booked. Herein lies the problem, the hotel is in a great location with little competition. We were meeting friends who were also staying in the area so had no choice. The room in the evening was like an oven and the air conditioning unit wasn’t working. We opened the one window (which overlooked the flat roof of an extension) and tried to get the room a little cooler before we went to bed. The bed was like a trampoline. As soon as one of us moved then the other person was practically catapulted onto the ceiling! The really stupid part was, because our room was ‘a suite’, robes and slippers were provided – the phrase about getting one's priorities right comes to mind.

Date of stay: September 2019
Thank BlomSKI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 May 2019 via mobile

Spent the night in this hotel and had dinner as well. It’s situated right in the middle of Holland’s largest(?) forested area, the ‘Veluwe’. Very quiet around here although the nearby town of Epe does offer good F&B and shopping opportunities.

The hotel and restaurant are nice, but more of a three than four star level. Nothing much wrong with it, but just not a four star level. The rooms in particular are of a three star level. The swimming pool is wonderful though and the sauna more than adequate. I must admit, the staff were friendly and courteous at all times!

In summary:
- Great, quiet location
- 3 Star hotel and restaurant
- Pleasant service
- Recommended for a short break

Date of stay: May 2019
Trip type: Travelled with friends
2  Thank 249jjl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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