We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overnight Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Metropole Hotel Phuket
Ranked #10 of 11 Hotels in Talat Yai
Reviewed 3 December 2015

We were forced to spend the night at this hotel due to a delay by Qatar Airlines, who paced us there. Rooms- smelly and has not been dusted for ever. The corridors were dusty and smelly. The bathrooms were not used for a very long time, the water was brown when we opened the taps. There was bugs and the place was not clean at all

Room Tip: Maybe stay on the ground floor
See more room tips
  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Noahn60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 8 December 2015

Dear Noahn

I would like to apologize on behalf of the Hotel's team, please accept our sincere apologizes for your inconvenience cause which the hotel was full house on that day it makes the hotel could not upgrade you to higher category room type, we are very pleased that you have taken time to provide your feedback regarding our hotel and certainly the mentioned points will be improved in one of the forthcoming renovation.

Best regards,

Rewatta T.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (176)
Traveller rating
Traveller type
Time of year
Language
  • More languages

30 - 34 of 176 reviews

Reviewed 26 October 2015

Went to dining room for dinner. What a disaster. Steak on menu but not available. Only meat was pork chop which was not edible. Spaghetti carbonara was served cold and returned for heating. A "blob of clag" on return. Once again not edible. A glass of red wine was ordered with meal which tasted like sour vinegar. We had booked two separate nights 9 days apart and after the first stay we decided to cancel with 8 days notice of cancellation. No apology for the dreadful meal and charged for cancelled night. Would not recommend this establishment. Breakfast was on par with evening meal.

Room Tip: Would not recommend
See more room tips
  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 930carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 28 October 2015

Dear Carol

I would like to apologize on behalf of the Hotel's team, please accept our sincere apologizes for your inconvenience cause which concern to our food & beverage service on this time. I will serious discussion the point with my team and do hope to be able to welcome you back to our Hotel again for your next trip to Phuket

Best regards,

Rewatta T.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015 via mobile

the hotel is very very very smelly . We couldnt stay its smell especially in the corridors and main lobby.
the breakfast buffet is not good and the food taste bad.
but honestly the hotel employees are friendly and helpful .
also there is a bar downstairs that make very loud music late at night and we couldnt sleep although we were in the 12th floor

Stayed: September 2015, travelled as a couple
Thank maria_emad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 30 September 2015

Dear Maria and Emad

Thank you for staying with us during your trip to Phuket and your post on Trip Advisor. We have taken note of your comments and it is our aim to maintain the Thai hospitality approach at all times.
Please accept our sincere apologizes for your inconvenience caused as you could not sleep well most of the night. Next time, please notify us immediately so that it can move you to a room on the other side of the building. The other issues, the hotel will be improved to better service soon.
We are looking very much forward to be able to welcome you back again in the near future.

Best regards,
Rewatta T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2015

We stayed late October in this Hotel. When you walked into Reception it really took you breath away how big it was. Staff were extremely helpful. We were put on a top floor where the smell of mustiness prevailed Our room was large, clean, and the bathroom large and all marble. This has been once a beautiful art deco hotel, and is now in the hands of Chinese owners. Nothing has been done to restore it to its once beautiful grandure.
We found breakfast although seemed to be a lot, catered more for Chinese tourists not Australian. There orange juice was very sweet orange cordial. They did have fried eggs and toast so I bought some jam and took it down with me to breakfast so all was well. Staff are very pleasant, and all in all we enjoyed our stay.

  • Stayed: October 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this reviewResponded 5 September 2015

Dear Susan H

Thank you for your post here on Trip Advisor and your stay at our hotel. We read your comments with great enthusiasm and certainly the mentioned points will be improved and will have some serious discussion with the point of our breakfast service to suit every nationality as much as we can.

We are looking very much forward to be able to welcome you back again in the near future.

Yours faithfully,

Rewatta T.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2015

We attended a wedding in this hotel and booked an overnight stay. This hotel is used extensively by local Phuket people for weddings and celebrations etc which is definitely a good sign. The service and food was excellent and the general decor was very good. This is a classy hotel with large staircases and overhanging balconies. It's a very central hotel for shopping and the area has a wide array of shops. The room allocated to us was comfortable and we had no complaints with anything. The hotel is not near any of Phuket's wonderful beaches but bus's, taxis and tuck Tuks are plentiful. Apart from standard cheap fares on the bus it is highly advisable to agree a fare with taxi and tuk tuk drivers before any journey. Please heed this piece of advice to avoid problems on reaching your destination.

  • Stayed: April 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank DonieoLeary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this reviewResponded 8 August 2015

Dear Donieo Leary

Thank you very much for your kind feedback regarding our Hotel. We are pleased to read that you enjoyed your stay here and our services were to your expectation. it would be our big pleasure to welcome you back to our place on another occasion in the not too far future, Once again thank you for your stay.

Yours faithfully,

Rewatta T.

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Talat Yai
0.4 km away
Royal Phuket City Hotel
Royal Phuket City Hotel
#37 of 92 in Phuket Town
239 reviews
0.2 km away
Meroom
Meroom
#3 of 11 in Talat Yai
137 reviews
0.9 km away
Chinotel Phuket
Chinotel Phuket
#14 of 92 in Phuket Town
198 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
The Tint At Phuket Town
The Tint At Phuket Town
#4 of 92 in Phuket Town
415 reviews
0.6 km away
PHUKET TOWN INN
PHUKET TOWN INN
#9 of 11 in Talat Yai
14 reviews
0.7 km away
Twin Inn Hotel
Twin Inn Hotel
#58 of 92 in Phuket Town
86 reviews
Show Prices
Show Prices
Show Prices

Been to Metropole Hotel Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town > Talat Yai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 11 Hotels in Talat Yai
Price Range: RM95 - RM285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Metropole Phuket is a deluxe hotel where you will find yourself in sophisticated surroundings. Experience a timeless combination of island-style warmth and uncompromising hospitality that represents the goal of The MEtropole Hotel, Phuket. Most cordial welcome you all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com and HotelQuickly so you can book your Metropole Hotel Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing