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“A great place to stay in the heart of Phuket Town.”

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Metropole Hotel Phuket
Ranked #10 of 11 Hotels in Talat Yai
Reviewed 23 June 2016

This was the first hotel I stayed in Phuket 16 years ago, and I keep coming back every year. part of the reason, is that the staff are attentive and dependable. the other part is that its ultra convenient, you can walk to every part of Phuket town from Metropole. the rooms are simple, but decent size. the breakfast buffet also has local and international fare, with made to order omelets etc. My stand out staff member this year Pattarawadee (Patty) R. She is always pleasant, available no matter when I have a question.

Room Tip: deluxe room is the best value
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  • Stayed: June 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Brett L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 27 June 2016

Dear Guest,

Thank you very much for taking time to provide your feedback regarding our hotel.
we are gald to hear that you had a comfortable stay with us and appreciate our brekafast and staff services. Of course, we will pass your compliments to our staff according to your kind comment.

We are look forward to welcoming yuo to our hotel again in the near future, thank you in advance.

Yours faithfully,
Rewatta Temna
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 177 reviews

Reviewed 1 June 2016 via mobile

This is a unique hotel as I haven't seen dirtier one. Aeroflot has put us here for a day because of flight delay, we wouldn't sleep here even if the delay would last longer, we would go elsewhere and pay for it ourselves. Hotel stinks really badly and is totally empty, it is a ghost tower of Phuket. How come this place has any positive reviews and managed to keep the stars ?

Stayed: May 2016, travelled as a couple
1  Thank Jakub G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 3 June 2016

Dear Valued Guest,

Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele.

We're looking forward to be able to welcome you back again for your next trip to phuket!

Yours faithfully,
Rewatta Temna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2016 via mobile

PLEASE!
Don't stay here, move on to another hotel.

We recently checked in to this hotel (never actually stayed here) before our flight back home. Check in was great with no issues, heading to our room we noticed the outdated decor, poorly kept hallways then shown to the room (10th floor)Holy crap! We looked around to notice a filthy bathroom which hadn't been cleaned for a good while. Long dark hairs scattered around the floors, because of the poor state of the room we checked the bed (bed bugs, just in case) but found dirty filthy mattresses, stained mattress protectors and general poorly kept sheets with rips and stains. In all honesty I believe this hadn't been cleaned for a long while.
We phoned the manager who "upgraded" us to another room (16th floor). Upgrade it wasn't, a little cleaner however the air con unit leaked severely, Windows filthy and the bed yet again, disgusting. They offered a 3rd room on the 17th floor this time however we declined.
I went to reception to ask for a refund which was given immediately. We checked out and got away from that place asap. We were there for 40 mins total.

Honestly I'm pretty fair in all my reviews that I have done and credit when it's due but this place is the pits. We both felt sorry for the staff who obviously know the issues this place has. They were happy to assist and try their best to help us stay. I see another reviewer said it used to be the best place in Phuket once upon a time, I'm picking with tourists heading to Patong instead these days this place has lost its way.
It needs a huge amount of money spent to upgrade the rooms and bring it into the type of room we look for.

I urge you to look elsewhere (Patong or near airport) and keep away from here. Like I said, my Labrador wouldn't be staying here - EVER!

Stayed: April 2016, travelled as a couple
Thank Stusags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 18 April 2016

Dear Valued Guest,

Thank you very much for taking time to provide your feedback regarding our hotel. Your kind evaluation and comment are helpful for us to recognize our area of service that we need to improve to better serve all our guests.

On behalf of the hotel's team, we would like to say apologize for your inconvenience caused and hope you're not marred overall impression with us regaridng this matter. We are look forward to welcoming you and your family back to stay with in the near future.

Yours faithfully,
Rewatta Temta
General Manager

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Reviewed 3 April 2016 via mobile

Stayed one night hotel is in desperate need of renovation it looks sad and tired.The breakfast was not much catering to more Asian than European ,even the dinning room is in need of a face lift.It's location is good close to every thing sights etc.....shame that it has been neglected.staff are friendly.look elsewhere

Stayed: April 2016, travelled as a couple
Thank Rodney G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 5 April 2016

Dear Valued Guest,

Thank you very much for taking time to provide your feedback regarding our hotel. we do apologize for your kind inconvenicence caused, we properly plan to renovate our hotel soon.

We are look forward to being at your service again in the not too distant future, thank you in advance.

Yours faithfully,
Rewatta Temna
General Manager

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Reviewed 26 March 2016

March 2016 . Very nice Staff , very friendly , i felt to be welcome . The Lobby is fantastic . The Rooms are spacious but they should be renovated , especially the Bathroom . The Bathroom looks very old and worn . The Breakfast , a Buffet with many Things , to much to list . It is just great . The Breakfastroom is nice too . The Price is absolutely OK

  • Stayed: March 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Elmar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 28 March 2016

Dear Valued Guest,

Warmest greetings from Metropole Hotel Phuket!

thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele.

We are glad that you had a confortable and enjoy your stay with us recently.

We are looking forward to be able to welcoming you back again the near future, thank you very much.

Faithfully yours,
Rewatta Temna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town > Talat Yai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 11 Hotels in Talat Yai
Price Range: RM 165 - RM 424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Metropole Phuket is a deluxe hotel where you will find yourself in sophisticated surroundings. Experience a timeless combination of island-style warmth and uncompromising hospitality that represents the goal of The MEtropole Hotel, Phuket. Most cordial welcome you all. ... more   less 
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Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town

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