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Reviews (177)
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5 - 10 of 177 reviews
Reviewed 12 December 2017 via mobile

I️ have stayed for 2 nights. I️t is nice hotel even I️t is old but room is large and clean. You also have city view. The staff is very friendly and helpful.
There are many reasonable price in the food menu that you must try. If you like to have massage you can find a shop next to hotel entrance.
I️ highly recommend this hotel and will be back

Stayed: December 2017, travelled as a couple
Thank Cang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this reviewResponded 15 December 2017

Dear Valued Guest,

Thank you very much for staying at The Metropole Hotel Phuket, and we are pleased that you have taken the time to share your feedback with us. Your comments are valuable to assist us in our continuous efforts for improving our product and services in the future.

We are delighted to learn that you appreciated the hospitality and friendly service of our staff and the panoramic view of the city from your room and also our food menu promotion during your stay.

We shall share your kind compliments towards our hotel to all the team for their further encouragements as it is always rewarding when guests express their appreciation.

We are looking very much forward to be able to welcome you back again in the near future.

Yours faithfully,

Rewatta Temna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

As per previous comments the hotel is very old and fittings and fixtures in bathrooms are yucks. It's in the process of renovation which we can hear the noise from our room around 8+ each mornings. Our 11th floor room faces the City and ocean views but the below neighbour night clubs kept me awake. Location wise is good and the Pink local route 1 bus stop is just on corner at OUB bank to Tesco Lotus Extra or Big C. Beds and pillows are comfortable.

Stayed: November 2017, travelled with family
Thank Horlicks88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this reviewResponded 5 December 2017

Dear Valued Guest,

Thank you very much for staying at The Metropole Hotel Phuket, and we are pleased that you have taken the time to share your feedback with us. Your comments are valuable to assist us in our continuous efforts for improving our product and services in the future.

We would like to apologize for any inconvenience encountered during your stay. On the matter of noise from renovation for upgrading the hotel, the work is conducted only at intermittent periods in the daytime and supervised to limit disturbance as much as possible to guests. Also, regarding the mentioned noise from pubs outside the hotel, we regularly try to keep in check, although it can be difficult to control when the volume is within the legal level.

However, we are very glad to learn that you enjoyed the hotel’s convenient location with city and ocean views, as well as our comfortable beds.

Once again, thank you very much for your valuable feedback and we hope to have the opportunity to welcoming you back again in the future.


Yours faithfully,
Rewatta Temna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

I will definitely not be recommending the hotel to anyone! Although the bedroom was clean, comfy and reasonably well-kept and well-equipped with good access to the free Wi-Fi, the bathroom was very dated - everything had a brown tinge to it - and brown water came out of the taps. I quickly resorted to using bottled water to brush my teeth.

The rest of the hotel was also dated - there were leaking ceilings and a general feeling of damp. A large patch of carpet on my floor was wet for my entire stay.

Fortunately, my room was at the back of the hotel and quite high up, but others I knew staying there were at the front of the hotel and, despite also being high up, were kept awake at night by the noise from the nightclub down below.

Stayed: August 2017, travelled on business
Thank Beckylovesadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการ at Metropole Hotel Phuket, responded to this reviewResponded 11 November 2017

Dear Valued Guest,

Thank you very much for staying at The Metropole Hotel Phuket, and we are pleased that you have taken the time to share your feedback with us. Your comments are valuable to assist us in our continuous efforts for improving our product and services in the future.

Please accept our sincerest apologies for the inconvenience encountered during your stay. We have shared the matters concerned in your comments among our team and certainly the mentioned points regarding damp and the condition of hotel will be improved in our on-going development plans for the future. On the same note our engineer team will be checking to rectify the mentioned problem of brown water from tap.

Once again thank you very much for your valuable feedback and we hope to have the opportunity to welcoming you back again in the future.

Yours faithfully,
Rewatta Temna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

Hotel staff were friendly and helpful. Room was good size and comfortable bed. In center of town so convenient to walk. Hotel in need of updating as very old. Musty smell around the hotel. Breakfast was ok with good choice of food.

Stayed: August 2017, travelled as a couple
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 8 August 2017

Dear Guest,
Thank you very much for your kind feedback regarding our hotel. Your comment are helpful for us to recognize the area of services we need to improve to better serve our guests and certainly the mentioned points will be improved soon, which we are pleased to share with you that “The Metropole Hotel Phuket” has scheduled a product upgrade from July 1, 2017 – June 30, 2018
We are looking very much forward to be able to welcome you back again in the near future.

Yours faithfully,
Rewatta T.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2017

Though I agree with some earlier comments that the hotel is in need of upgrading, I was very pleased with the friendly services and location in the heart of Phuket Town. The property is very suitable for wedding and meeting events and I can highly recommend this. Will be back again soon but can't wait to see the improvements after renovation soon!

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank R1388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rewatta, ผู้จัดการทั่วไป at Metropole Hotel Phuket, responded to this reviewResponded 31 January 2017

Dear Valued Guest,

Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele.

We're looking forward to be able to welcome you back again for your next trip to phuket!

Yours faithfully,
Rewatta Temna
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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