Our initial walk into the hotel, we could see staff running around here there and everywhere. It was manic. It was great to see but manic.
In a nut shell there are issues. Management are aware of the issues so we have been told, I sat down with Elliot and he explained to us they are having teething problems and that there are a few operational issues. However we totally understand. Katie and Elliot on checkin suffered huge complaints.
Both of them had been shouted at by several guests who were not happy with the restaurant while I was waiting to be checked in. However we understand, people are not the same as they were before, no patience, no relaxation. I just hope things get better for the staff and they are not being screamed at for no reason. We are all people and we need to except that there are issues.More