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Reviewed 24 June 2018 via mobile

Absolutely amazing hotel staff are amazing would do anything for you just shame about seeweed at beach but they work so hard to clear it,unbelievable amount of food and very nice def going to go back again,entertainment was really good as well

Stayed: June 2018, travelled as a couple
Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 26 June 2018

Dear Tracy M,

It has been really nice reading your review about your honeymoon at Azul Beach Resort Riviera Maya.

We heartily appreciate your kind words aout all the staff, food and entertainment.

We are looking forward to welcome you back pretty soon.

Best regards,

General Management
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

We have just returned from a 2 week holiday at Azul Beach. What a fantastic holiday. The hotel is very friendly and Intimate. Big shout out to the entertainment team, Diego, Joquaim and Alberto. On the beach was the fantastic Joan and Adrian. Juan Carlos and Armondo the Beach butlers provided exceptional service. Then in the evening you need to go to the Tequila bar and let Wilbert create you some exceptional drinks.
Thank you Azul Beach and Mexico for a wonderful holiday

Stayed: June 2018, travelled as a couple
Thank Happiness782986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 26 June 2018

Dear guest,

On behalf of Azul Beach Resort Riviera Maya team, thank you for choosing us for these special holidays.

I am glad to read in your review that you enjoyed our property. We will address your kindly comments with all our staff.

We will wait for you next year!

Best regards,

General Management
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

We recently spent two weeks at the Azul Fives beach resort in Player del carmen. We had an awesome time and the facilities were excellent. The service in the Restaurants was first class, particularly in Flavours where we were looked after by Teodoral who was outstanding at her job and such a lovely person with it.

Both our children had the holiday of a lifetime and we would look to return to the same resort in the future.

Room Tip: We had a ground floor apartment very close to the pool but very secluded.
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mattpickard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 26 June 2018

Dear mattpickard,


It has been a great pleasure to receive your warm review regarding your most recent vacation at our sister hotel The Fives Azul Beach Resort.

Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction.

I hope to see you back at The Fives Azul Beach Resort or any Azul Beach Resorts properties.

Best regards,

General Management
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

I loved Azul Beach Resort, it was our first time there and it was amazing! All staff was so awesome! We loved the people... Melissa and Nayeli were so helpful and attentive. We loved the waiters Vicente, Noel, and Mateo at Blue. Mara at the front desk was so helpful. Joaquin was so kind and courteous! We loved the Mexican night! It was so much fun. The staff made the experience so worth it! We would love to visit again!

Stayed: June 2018, travelled with family
2  Thank Exploration105994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 23 June 2018

Dear guest,

Thank you for your wonderful review of your experiences at Azul Beach Resort Riviera Maya, México by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit.

Thank you again and we look forward to your next visit to the Azul Beach Resort Riviera Maya, México by Karisma.

Best regards,

General Management
gm@azulbeachresort.com


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Reviewed 22 June 2018

My wife and I took our two kids (3 and 8) back to Azul Beach this year. We had so much fun last year we had to go back...and it was even better the second time around. The beach was clean and the water clear. The pools were the perfect temperature. The bartenders were very attentive. And the entire staff was very accomodating. We had the connecting suites for 8 days and 7 nights...which gave us adults privacy at night, and the kids a feel of independance. Still, the best parts were watching our kids get slimed, and all taking naps in the palapa's on the beach. We also came home with about 100 pieces of coral that we are going to bleach and keep as a memory centerpiece. Amazingly relaxing week!!!

There were a few staff members that stood out. Lety actually went to an off-resort store to buy us D batteries when they were not available in the resort store. Amazing. Joan worked the beach butler station...and after my wife ended up pretty sunburned he went out of his way to get her a soothing cream...and it worked great. Angel was our butler and he was always there to assist and make sure our vacation was perfect...and it was!!! He even got us Kraken rum which is not usually on the in-room option for spirits. Juan-Carlos and Melissa also did a great job down on the beach.

We are defnitely going to make a 3rd trip...and soon.

Room Tip: The connecting suites give you 2 huge rooms and privacy for adults.
  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 23 June 2018

DearJohn S,

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We appreciate your loyalty as a repetitive guest.

We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera.

Best regards,

General Management
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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