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428
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10 - 15 of 647 reviews
Reviewed 3 weeks ago

This property used to be $650-$800 per night, which, while expensive, fit the area. Of course after Hyatt bought it they jacked rates up to $2,000+ per night. Absolutely shameful. Go stay at Post Ranch Inn for that kind of money.

Date of stay: February 2021
    • Value
    • Location
    • Service
2  Thank 974jacobj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seán Carney, General Manager at Ventana Big Sur, An Alila Resort, responded to this reviewResponded 2 weeks ago

Dear 974jacobj,

Thank you very much for your very kind, thoughtful and above all most detailed and insightful review. Currently we are operating under a different model that perhaps you may have experienced previously in the time frame that you are referencing. Our new model is welcomed and appreciated by our colleagues and guests alike whilst we provide to all a sanctuary and place of respite during these most uncertain of times. I am most proud to be providing our colleagues an opportunity to make a living simultaneously providing exceptional levels of services to our much valued guests who travel to this area to escape, recharge and relax.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

One of the best Alila experiences, hands down. A beautiful, thoughtfully designed property that still maintains its soul for many, many years. Seriously memorable experiences from falconry to the best s'mores ever. A special shoutout to Roque and Sarah from the leisure concierge team who truly go above and beyond for the guests—THANK YOU. I do wish that they were a bit more proactive with upgrades for Hyatt elite members, but pros for this property definitely far exceeds any cons they may have. Excited to visit again soon!

Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
Thank Han L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seán Carney, General Manager at Ventana Big Sur, An Alila Resort, responded to this reviewResponded 2 weeks ago

Dear Han L,

Thank you for your mist kind review and I wuill ensure that Sarah and Roque are recognised accordingly. We look forward to having you back on-site sooner rather than later.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

Had an amazing stay at this resort that exceeded my super-high expectations. We stayed in October and I've been meaning to leave this review to compliment Roque Devine on the Ventana Concierge Team - she is amazing and did such a great job helping us plan our trip and made sure we got to experience as much as possible during our two-night stay. Planning the trip with her was really fun and added a lot to my experience.

Definitely recommend working with the concierge team to make reservations for whatever you're interested in because some activities and meal times sell out. We loved all of the free "signature experiences" we tried and the paid falconry ($200 per person for 90 minutes when we visited) was amazing if you're interested in that. I had super high expectations for that too and it was GREAT.

The overall vibe is a meditative fancy summer camp in an amazing location and I wish I could visit all the time. There was also a babymoon vibe during our stay - lots of pregnant people, maybe because it's a kid-free resort. COVID precautions were also great - we felt super safe and comfortable the whole time. Long story short, if you're on the fence and can afford it, definitely visit, it's fantastic.

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cheezburgerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seán Carney, General Manager at Ventana Big Sur, An Alila Resort, responded to this reviewResponded 2 weeks ago

Dear cheezburgerz,

Apolgies for the delayed response during our short sojourn but we are back and I personally thank you for your most kind review.

Kind regards,

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Reviewed 27 December 2020 via mobile

Don't get us wrong, we absolutely loved this location. The hotel and the grounds are absolutely beautiful. However for the price of entry ($1,500-$2,000 per night), the food and overall experience don’t match the price, at least not from our perspective. While food is all included in the price, alcoholic beverages are not, which makes it not quite a completely all-inclusive resort. And as a result of COVID restrictions, a number of the amenities which would normally make this location a much more enjoyable experience like the Japanese pools, and hot tub, were all closed. We were aware of this prior to booking, but it definitely had an impact.

We were fortunate enough to have used points for our stay. The points per night are a GREAT value, so if you have points to spare, this would be a perfect place to use them.

If you have an opportunity to request or upgrade to a suite, the Big Sur Suite is lovely, with a fire place in-suite and a hot tub on the deck facing the redwoods. But again, for the price tag, even the interior of the room didn’t quite alone with the price.

We have a full blog post on a perfect day here on our website (link in profile).

Date of stay: December 2020
Thank SmilkosLens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seán Carney, General Manager at Ventana Big Sur, An Alila Resort, responded to this reviewResponded 2 weeks ago

Dear Ryan S,

Thank you for your review of our property and the inclusive model that we are operating. We do look forward to having you back on property in the future when all our amenities are legally allowed to be open and you have the opportunity to experience all.

Kind regards,

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Reviewed 12 December 2020

Above and beyond. The resort is located in the most picturesque location in Big Sur. Immediately we felt like we had arrived in a different country. From the lush and pristine grounds to the beautiful rooms; we were blown away. The staff were friendly and helpful during COVID and we felt safe. The all-inclusive package made for an even more relaxing stay. We will return as soon as we can!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank EaaBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seán Carney, General Manager at Ventana Big Sur, An Alila Resort, responded to this reviewResponded 2 weeks ago

Dear EaaBoston,

Thank you for your review and we look forward to having you back soon.


Regards,

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