Had a pleasant stay at Bahia, mostly staff are pleasant and hardworker.
Kudos to the waiter of Hindu restaurant named Federico, very pleasant and very helpful. It was a great experience! We will comeback for sure with my business team.

My wife and I recently visited this hotel recently for vacation.
As privilege club member we could visit and compare all the 4 hotels in the complex.

The Grand Tulum is the largest one with most of the facilities and restaurants, but also probably the busier, too.

Overall, they do need to work on the vegan and restricted vegetarian options for the buffet and gourmet restaurants.

They could do simple adjustments that would make our stay much more pleasant, like making sure to have no milk/egg bread options (c'mon any traditional rustic, sour or salt bred is vegan), no egg pastas, no milk pizza dough, more potato based dishes (even fries will do), more vegetables, garbanzo beans, rice and beans, etc. It is not that hard, it can be easily and cheaply done with little investment/effort.

If you want to go an extra step, just add vegan cheese to the restaurant ingredients, as they can swap the milk cheese from several dishes making many more options available.
Deserts could be made with oat milk to replace the cow milk.

The lack of food options was the most disappointing aspect of our stay. You pay full price, but you are very restricted in options due to lack of care from the Hotel management.

From all the four main buffets, I would say that the Grand Tulum one is the worst of all, with cleanliness and organization issues, poorest food options and the lowest food quality (probably due to some management issue).

The Thali Hindu restaurant is the best vegan friendly a la carte option with the best server (Federico).

The truck restaurant near the beach also provides a vegan burger with fries that can be a life saving some days.

The privilege club crew was great, always trying to help and caring for us. Special thanks to Carlos.

The Grand Tulum private privilege club beach had the best drink service crew. However, the one at Akumal hotel has a better beach.

Pools were okay, a bit crowded at Tulum and the best pools and more private ones could be found at Sian Ka'an.

Overall a good experience if not for the vegan food restrictions. Luckily, we had a rental car and we had lunch at Tulum a couple times, they have some great vegan restaurant options. If we stayed only at the Bahia Principe complex we would be eating rice, beans and salad 3x a day for a week, even with expanded options as privilege club members.

I would not recommend these 4 Bahia Principe hotels for vegans until they make the small adjustments I suggested above.

Came back from 11 nights and overall loved our first experience in this hotel.
Room although very basic and a bit dated was spotlessly kept clean with clean towels every day.
Ala Carte restaurants were good, Brazilian & Japanese in Coba the best, Thali was very disappointing, service just felt was to quick and they just wanted you in and out as quickly as possible.
Main hotel buffet restaurant food was good and plenty options at various meal times, the main moan was lack of air conditioning, really made dining at any time of the day very uncomfortable and at times made you rush your meal just to get out of the sweat box you were in. Staff were excellent and worked very hard to serve you drinks and keep place clean and tidy.
Hotel in general from each to pool areas to rooms etc kept spotlessly clean with all staff working hard to achieve this.
"Quiet Pool" as it was called, Juliou was excellent at the bar and always served you with a big smile, my opinion is this pool could be made "Adults Only" as this would give people a area to relax and chill at as at times become very busy with kids in it.
Night time entertainment, not the best i have seen and shows being repeated same nights meant you were going to see same show each week, outside area was always difficult to find a seat where over in Coba this didn't seem to be a problem as they had lot better set up for this outside area.
Lastly Can Cun airport from arriving to departure got to one of the worst airports ive ever been in, also buying anything from a meal to snacks is extremely expensive.