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Phil_H
Aberdeen, United Kingdom

OTSC the place to go on a matchday

4.0 of 5 bubblesReviewed 14 Apr 2024
Cafe Football non-matchday: great tasty food served quickly in a football fanatics dream setting

OTSC (Old Trafford Supporters Club): Great atmosphere for a few pre-match drinks with food and drink available to buy. Enjoy the Utd fans chanting before entering the stadium and the club memorabillia decor. Entry is £1pp (which goes to charity)

Rooftop bar (5-a-side pitch) on matchday: Slow service with a single beer tap working for the whole bar resulted in incredibly slow service (>20 mins for two draft beers). Also there is damage to the roof meaning you're in for a breezy time as the tarp covering the hole is flapping around!
Date of stay: April 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Hull, General Manager at Hotel Football Old Trafford, responded to this review
Responded 15 Apr 2024
Thank you BaldPhil for taking the time to share your experience with us, We are so glad to hear you enjoyed your stay with us and the match day! We hope to welcome you back soon.
All the best Team HF x
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (2,516)
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    8 - 13 of 2,517 reviews
    Reviewed 11 April 2024

    Excellent family stay. Room was spacious, very clean and beds very comfortable. The view of the stadium was fantastic.

    Kids loved the roof top football pitch and candy station in the cafe area.

    Breakfast was great, with ample choice at the continental area and hot food was cooked to order. All staff were most helpful and friendly.

    All in all really great stay and would 100% return.

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank dgough2016
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Chris Hull, General Manager at Hotel Football Old Trafford, responded to this reviewResponded 12 April 2024

    Thank you for your 5 star review and fantastic feedback! I am glad to hear that you enjoyed your stay with us and the kids loved our rooftop football pitch! We hope to welcome you back to Hotel Football soon :)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2024

    Visited for the Matchday Experience and to celebrate a friends birthday. Had an issue regarding tickets which was eventually sorted, but that apart I have to say the day absolutely exceeded my expectations in every way.

    Great hospitality, well trained and attentive staff, excellent food & having Jamie Carragher alongside Gary Neville at the Q&A was a huge unexpected bonus.

    All in all, an excellent five star experience, superb value and will definitely book again in the future.

    Date of stay: April 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Cleanliness
      • Service
    Thank L2064QEbrianm
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Chris Hull, General Manager at Hotel Football Old Trafford, responded to this reviewResponded 11 April 2024

    Thank you for your 5 star review and excellent feedback! We are glad to hear that you enjoyed the matchday experience and hope that your friend enjoyed the birthday with us:) We hope to welcome you back soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 April 2024

    The Matchday Experience was brilliant and I know everyone else there thought the same. Particularly the banter between the excellent host presenter Andrew and the surprise guests. All the staff were great, from the entrance/reception staff through to the friendly bar and the waiting staff. Plus the food was excellent also. Couldn’t fault the experience at all and would highly recommend it. Chanel from hospitality was fantastic also, organising a birthday card and shout out for my son's 16th birthday, something he will never forget. Looking forward to our next trip already, hopefully the Arsenal Matchday experience!

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Cleanliness
      • Service
    Thank David M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Chris Hull, General Manager at Hotel Football Old Trafford, responded to this reviewResponded 11 April 2024

    Dear David,
    Thank you for your fantastic feedback! We are thrilled to hear that you enjoyed the matchday experience! Your comments will be shared with Chanel and the rest of the team! We hope to welcome you back soon!:)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 April 2024

    Absolutely fantastic, stayed in a 92 room for my partner’s 50th and what a memory. Clean, tidy, staff so friendly and helpful even got to meet Mr Gary Neville on our last day as he made a flying visit totally topped this celebration trip. We could not fault this hotel at all, the reception staff were amazing and helpful a delightful welcome. The restaurant and bar is so chilled a lovely way to unwind. Football pitch on the roof was mind blowing. Our room was full of memorabilia and facts and the fridge was full of goodies, a lasting memory.

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank SharonDavies69
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Chris Hull, General Manager at Hotel Football Old Trafford, responded to this reviewResponded 1 April 2024

    Dear SharonDavies69,

    Thank you for your review about your recent stay here with us especially how "fantastic" you found everything and that you made special memories celebrating your partner's special birthday.

    It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

    We hope to welcome you again soon.

    Many thanks
    Team HF

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 March 2024

    Surprised my husband to a room and to do a Stadium tour at Old Trafford. The hotel went above and beyond to make our stay amazing.
    I booked the room and they offered all these great deals to make our stay better. Cooler of beer, mini fridge full of goodies, balloons on the bed along with a scarf with the class of '92 on it. A birthday card to my husband and many more things. The view from the window, WOW! The stadium so close, my husband could not stop looking.

    The artwork around the hotel is fun and of all different players and the menu in restaurant has great football references. Breakfast and Dinner was delicious.

    Bed was lovely and comfy and a nice big shower too. Everywhere nice and clean.

    I fully recommend for anyone who is a football fan.

    Room tip: Check out H floor (Heaven). Get parking directions from staff as can be a little hard to find.
    Date of stay: March 2024
    Trip type: Travelled as a couple
    Thank Rebecca P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Chris Hull, General Manager at Hotel Football Old Trafford, responded to this reviewResponded 30 March 2024

    Thank you for your 5 star review and for taking the time to leave such a fantastic review! We are thrilled to hear that you and your husband had a lovely stay for his birthday and we hope to welcome you back soon! :)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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