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2 - 7 of 108 reviews
Reviewed 20 April 2018 via mobile

Looking at the tripsdvisor and that management doesnt acknowledge any comments that reflects their management style. We checked in and were informed that kida are only allowed till 4pm ( while check in time is 3pm- very late to comoare with standard time around the world) so talking to receptionist she proposed that we could stay with our 5 years old till4.30pm. When we try to enter 3:50pm the spa receptionist rejects to ket us in sying kids are only allowed till 4pm. We tried to explain that the main recwotion agreed on diffrent timing. It went to a big scene where manager came stating we cant come in. It was shameful and upsetti g. I took him to main reception where receptionist agrees on wht she promissed. But you know we were never allowed to come in and needed to wait till next day to come in!!!!! ( next day spa opening 10am and check out is 11am ) senceless! Wait for another thing. - at breakfast we are told that we cant sit aĺl together BECAUSE THEY DONT JOIN TABLES TOGETHER FOE BREAKFAST!!!!! Hahahaha! I told the waiter that yesterday we had lunch here and we sat together! He said NO- NOW ITS BREAKFAST! I swear i never so such closed minded people working in LUXURY resort! Breakfast menu: pancakes, crepes, crepes with cottage cheese, fried eggs with bacon, and bacon alone. (Why so many pancakes? ) I asked for omelette because we dnt eat bacon. Waiter said no, they dnt do, he can fry egg for me:D just to tell you guys that we are in 2018 and customer tells staff what they like and not the other way around. As it was Easter morning at least saying Good morning would help. We came to hotel and spa to spend amazing time not to sit in the room. To be rejected in the pool and be suggested to go for a walk ( in march!) , to be rejected to sit together, not to be listened, to offer someting and not to keep promise, not to be able to make the omellete for bfast- is this what you call luxury?

Stayed: March 2018, travelled with family
Thank PazereckaiteK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

We were for a short weekend rest with SPA. Have a great time in a quiet environment. Very clean, Luxury rooms. Comfortable large beds. White bathrobes and slippers. WiFI works well in all rooms.
Really 5 stars hotel.

Room Tip: The first level rooms are comfortable, because rear to SPA
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Romas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

It was most memorable 10 years wedding anniversary hotel stay ever!!!! Amazing place - hotel/restaurant/food 10 out of 10!!!!
Relaxing and most beautiful place!
100% recommend to go there and fill it yourself!

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Service
1  Thank LAURA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

We were in March (this year), and when we arrived the toilet does not work, a lot of smoke in the room from the fireplace (fireplace doors were closed), only 3 chairs (5 people), a work table without a chair on the second floor, wasn't hair dryer and so on. We said about that the reception staff, but thay didin't say sorry, just gave us a worker who fixed the toilet and fireplace .. we had two days in villa "Unity". When we want home the reception staff asked me about our holiday "Everything was okay?" I said that we disappointed but they didn't say anything. They didn't care reasons so they didn't ask about that anything.. not recommend this place! Of course the nature and silence is amazing everywhere.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Neringa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

Both of the times excellent experience! SPA perfect - clean and cozy. The design special in each room. Enjoyable sights around and each detail inside. You can combine in this place royal atmosphere together with the scent of nature. Highly recommend!

  • Stayed: August 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Airiite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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