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Reviewed 12 November 2015 via mobile

Great views of the lake and hills make this a good place for a short stay. There is a good pub attached to the resort, with a nice fireplace. The food is a little basic, but the rooms are comfortable and have great views. Wifi works well but the phone reception is weak in some places.

Date of stay: November 2015
Trip type: Travelled on business
Thank O6088FCpaulb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales M, Manažer at Orea Resort Devet Skal, responded to this reviewResponded 5 December 2015

Dear sir, thank you for your feedback on your recent stay at our hotel, we are pleased to hear that your experience was a positive one. We hope you choose to stay with us again in the near future as we would love to welcome you back!
Kindly, Gabriela Dvořáčková, Revenue & Reservation Manager

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Reviewed 31 October 2015

This hotel is old and feels old. There must have been no improvments since it was build in somewhere in 70s or 80s. I would not recommend it, because it is not even cheap. Maybe for someone who doesnt care where they sleep OK, there is a plenty of forrests and lake around the hotel. Very nice area. But do not go there if you want nice hotel to unwind.

Date of stay: October 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kaka3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales M, Generální ředitel at Orea Resort Devet Skal, responded to this reviewResponded 5 December 2015

Dear sir, thank you for taking the time to share the details from your most recent experience from your stay at our hotel. It certainly only helps us to improve when we hear critical feedback such as this. We are very sorry that your stay did not meet your expectations. We hope that through this experience you will still remain a client of OREA HOTELS & RESORTS. Best regards, Jelena Březinová, General Manager

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Reviewed 16 September 2015

We first stayed at the hotel (now “resort”) two years ago with a grandchild and we were not particularly enthusiastic about it – it resembled to a hardly acceptable degree a “socialist trade union recreation resort” of the past!
Nevertheless, the surroundings are so beautiful that we after all decided to return the next summer with two of our grandchildren. To our immense and most pleasant surprise, the hotel was an absolutely different place to stay at. The nicest imaginable staff that did not hesitate to try and meet even the most whimsical wishes of their clients – I should say “guests” because we really felt like their most welcome guests there!
No wonder that our choice for the summer of 2015 was the “Orea Resort Devět Skal” again, , this time with all of our three grandchildren. And again we experienced a surprise – this time quite a contrary one.
The “resort” seems to be so heavily understaffed that the remaining personnel simple cannot cope even with the routine requests of their clients. Queuing for your room key for 5-10 minutes was no exception because a single receptionist had to deal with those who approached her before you.
The same applies to waiters and waitresses taking orders for drinks (quite expensive, in fact) because they simply were unable to serve the dining room full of people within a reasonable space of time. Moreover, cleaning in the dining room was quite poor, too. Tiny potato pieces that our 2-year-old granddaughter spilled under her seat during a dinner remained their even the next day morning. (She commented on seeing them: “I am not going to have to eat then, am I?”) A stain from some sort of cottage cheese that a diner obviously dropped on the dining room carpeted floor was still visible for the next three days.
And just in order to make the picture complete – although I would not otherwise complain about it – the two elevators must have been built there ages ago, maybe, even before the hotel itself was erected.
And although we were in our opinion entitled to two free hours of the mini-golf game because we actually had purchased two three-day packages, the receptionist whom we asked for it only allowed us to have one hour.
And just in order to make the picture complete – although I would not otherwise dreemed to complain about it – the two elevators must have been built there ages ago, maybe, before the hotel itself was erected.
Last but not least (a trifle issue at the end) – our grand children, some of whom were accompanying us on all of the three stays, were slightly disappointed that they were no longer presented with small pillows adorned with pictures of animals that the hotel used to distribute on departure in the previous two years.
To conclude: since the area really IS so extremely beautiful and pleasant to stay in, I cannot exclude that we may return again. But we shall hardly have any excessive expectations to influence our decision.

Room tip: Ask for a pond-view room. In a family room, ask to have the linking door removed: closed, it is in way; open, you keep stumbling over it.
Date of stay: July 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank LWO33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales M, Manažer at Orea Resort Devet Skal, responded to this reviewResponded 6 October 2015

Dear Sir, thank you for your review, which we highly appreciate. We are very sorry that your stay did not meet your expectations. Even negative feedback is a great benefit for us, because we know what we have to focus on improving services. We hope that through this experience you will still remain a client of OREA HOTELS & RESORTS. Best regards, Jelena Březinová, General Manager

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Reviewed 5 August 2015

Big but very nice hotel. Right next to the pond, where you can swim and fish. Beautiful woods around. Excellent food (we had half board - breakfast and dinner buffet), friendly staff. The room had a balcony and was completely renovated (we had a Superior Room, there are also rooms Economy, unfortunately, I do not know how they look, but the price was lower and the receptionist said that they are not refurbished)

Date of stay: July 2015
2  Thank Martina D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales M, Manažer at Orea Resort Devet Skal, responded to this reviewResponded 11 August 2015

Dear Martina D,

Thank you for your valuable and positive feedback - it's great to hear you had a great stay at our hotel. We hope you choose to stay with us again in the near future as we would love to welcome you back!

Kindly,

Gabriela Dvořáčková
Revenue & Reservations Manager

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Reviewed 6 July 2015 via mobile

When we arrived quite tired, we were greeted with terrible customer service with unhelpful staff and cleaners not cleaning our room, despite our complaints, staff were argumentative towards us. Would never ever return not even for free.

Date of stay: July 2015
Trip type: Travelled as a couple
1  Thank _KPN93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales M, Generální ředitel at Orea Resort Devet Skal, responded to this reviewResponded 9 July 2015

Dear Kris N,

thank you for taking the time to tell us about your stay at the Orea Resort Devet Skal.
I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.
For us, the direct feedback of our guests is very important. I apologize for inappropriate service.
Let me assure you that I will take the measures to address the issue to prevent future occurrence.I also strongly believed that the discount which was given to you, was sufficient solution to the situation.
It would be my pleasure to welcome you again to our hotel and show you that we provide relevant services on daily basis.

Sincerely,

Jelena Březinová, General Manager, OREA Resort Devět Skal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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